Customer Retention Manager jobs in Twin Falls, ID

Job Summary:
We are seeking a dynamic Customer Service Manager to lead our team in delivering exceptional service to our clients. The ideal candidate will oversee customer interactions, resolve issues, and drive customer satisfaction.

Homestyle Direct’s Customer Service Division is looking for you if you are the kind of person who is looking to help support members and the customer service team to motivate, coach, and enforce the member experience through company policy and procedures. Even though Homestyle Direct is growing and changing one thing remains the same; customer service is at the heart of what makes this company special. We are looking for someone who understands the needs of this department and can articulate what we do in a compelling and clear manner. Our Customer Service team is a growing part of Homestyle Direct and we strive to develop our local talent to meet the growing needs of our company. This is a perfect place for people who want to make a significant impact, develop their own skills & capabilities and work with talented individuals who support each other, help each grow, and laugh together.

Duties:
- Lead and motivate the customer service team to provide outstanding service
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints
- Monitor team performance metrics and implement improvements
- Conduct training sessions for staff on effective communication and problem-solving
- Collaborate with other departments to ensure a seamless customer experience

Qualifications:
- Proven experience in a customer service management role
- Strong leadership skills with the ability to motivate and develop a team
- Excellent communication and negotiation abilities
- Proficiency in analyzing data to drive decision-making
- Fluency in English; multilingual proficiency, especially in Spanish, is a plus
- Demonstrated ability to manage projects effectively

Associate degree or equivalent experience preferred 6 months meeting or exceeding KPI performance expectations/metrics. Business Process/Improvement Advanced Excel preferred.

This position offers competitive compensation, opportunities for career growth, and a collaborative work environment. If you are passionate about delivering exceptional customer service and have the skills to lead a team effectively, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $35,575.71 - $45,843.87 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Ability to Commute:

• Twin Falls, ID 83301 (Preferred)

Ability to Relocate:

• Twin Falls, ID 83301: Relocate before starting work (Required)

Work Location: In person