Customer Retention Representative jobs in Albany, NY

We are an established, professional company and offer full benefits:

• Family medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off and paid holidays
• Matching 401K
• Access to unlimited overtime
• Bonus opportunities
• Career path
• Paid training
• Potential tuition reimbursement
• Smart phone
• Dispatch from your home with company vehicle

Candidates must:

• Embrace our core values of Leadership, Cohesion and Consistency
• Possess a great attitude and professional appearance
• Want to work in an environment that recognizes and rewards potential
• Enjoy the customer service side of the job to earn the trust and goodwill of sophisticated clientele
• Have a strong work ethic and be driven to deliver exceptional service experiences
• Possess strong interpersonal and communication skills
• Be tech-savvy, as more and more of our work involves computers
• Be detail-oriented, able to follow specific process steps to ensure quality workmanship, and write accurate service notes
• Be a self-starter who is always willing to become an even better technician
• Be able to lift 60 lbs, push 100 lbs, and pull 50 lbs
• Have relevant experience or be willing to receive training
• Pass a full background and drug screen

The Appliance Service Technician role is a full-time position, Monday through Friday, plus one half-day Saturday a month.