Customer Retention Representative jobs in Anderson, IN

Responsibilities :

• Interact directly with our customers by providing product and service information.
• Provide sales / marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.
• Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
• Coordinate problem resolution with appropriate departments.
• Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.
• Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

Requirements for Success :

• High School diploma or GED equivalent.
• Ability to obtain Property and Casualty insurance license within first years.
• Insurance and / or claims background helpful.
• Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.
• Requires an understanding of numerical concepts to perform mathematical transactions.
• Strong attention to detail and accuracy.

IFBI Perks :

• An organization that values work / life balance
• Paid Vacation / Sick Leave
• K w / Match
• Full Time with a Monday - Friday schedule
• Contests and Incentives
• Benefits eligibility within days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment
• Paid volunteer hours

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Last updated : 2024-04-06