Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Hey everyone! Are you passionate about hospitality and interested in joining me as a co-host on Airbnb? I'm on the lookout for someone reliable, enthusiastic, and detail-oriented to help manage my listings and provide guests with exceptional experiences.
Responsibilities:
- Coordinating guest check-ins and check-outs
- Communicating with guests promptly and professionally
- Ensuring the property is clean and well-maintained
- Handling inquiries and resolving any issues that may arise during guests' stays
- Maximizing occupancy rates and revenue through effective pricing strategies and listing optimization
**Requirements:**
- Prior experience in hospitality or property management preferred
- Excellent communication and customer service skills
- Attention to detail and the ability to multitask
- Availability to assist with guest needs, including evenings and weekends
- Familiarity with Airbnb platform and hospitality industry trends
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0 Customer Retention Representative jobs found in Bakersfield, CA area