Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Thursday- Friday 2 pm -10 pm, Saturday- Sunday 10 am - 4 pm
Part- Time: Starting at $11 per hour.
Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves more than one million members at 140 Planet Fitness clubs throughout the eastern U.S. At NFP, we believe in the opportunity to transform lives by supporting our team members, our club members, and our community through our Judgement Free fitness experience.
Customer Service Representative Benefits:
Customer Service Representative Responsibilities:
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
Our culture is unique! We are servant leaders! Our mission is to "Unite to provide a judgement free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." This not only applies to our members but also our employees! Career development is important to us. We withe fitness industry provides many exciting and challenging career opportunities. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.
Job Requirements:
Physical Demands:
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