Customer Retention Representative jobs in Cleveland, OH

We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best.

Join Our Thriving Team at Lubrizol as a Customer Assistance Representative

Unleash Your Potential. At Lubrizol we're transforming the chemical industry and looking for exceptional talent to join us on this journey.

If you are ready to join an international company with talent around the world, and want to make a real impact, we want you on our team.

What You'll Do :

The Customer Assistance Representatives (CAR) day to day responsibilities will primarily focus on managing customer concerns, issues, or complaints as well as issue with our carriers.

This role contributes to Lubrizol’s overall success by ensuring that our customers find their overall business experience rewarding, cost effective, and reliable.

You'll collaborate with a diverse group of passionate individuals to deliver sustainable solutions to advance mobility, improve wellbeing and enhance modern life.

Your work will directly impact customer satisfaction by effectively processing complaints, providing timely communication with our customers, our internal partners (supply chain, credit, logistics, technical, sales, and marketing) as well as external partners (warehouses, carriers).

This is a hybrid position that will be based out of our Brecksville, Ohio location, one mile from the beautiful Brecksville Reservation apart of the Cleveland Metroparks.

What We're Looking For :

• Coordinate and respond to inquiries or complaints received directly from our customers or through other internal departments such as, Customer Service, Sales, Market Segment, Technology Transfer or Quality Assurance.
• Ensures complaint acknowledgements and credit memos are generated timely, accurately, and are sent to the customer and the credit department through email.
• Provides basic supply chain support to plants, warehouses, or other source points. Guidance may include coordinating customer returns and tracking information;

documentation assistance; and serving as a central contact point.

Good working relationships with business partners and co-workers are essential to success. Key characteristics for success are being detail oriented, accurate, dependable, and organized.

Must be able to work in a team environment.

• Identify opportunities for continuous process improvement within the complaint process.
• Support a robust customer base (domestic and international) with positive traits including strong problem-solving skills, knowledge of SAP software, transportation, shipping, and strong interpersonal skills.

Skills That Make a Difference :

• High school diploma or equivalent from an accredited school
• Experience in supply chain in a manufacturing environment or quality control or corporate R&D laboratory environment
• Strong interpersonal and communication skills
• Ability to work in a team environment
• Attention to detail and the ability to prioritize, organize and follow through
• Ability to investigate, summarize, offer creative solutions, take initiative, and work independently of supervision
• Basic understanding of transportation and global incoterms and ship moves
• A passion for delivering superior service through execution and communication
• Proactive recognition of, and diligence in, minimizing risk to Lubrizol from cybersecurity threats
• Strong working knowledge of personal computers, Microsoft Office software programs and TEAMS.
• Excellent organizational and problem-solving skills.

Considered a Plus :

Bachelor’s Degree in supply chain, a scientific discipline or chemical engineering.

Perks and Rewards That Inspire :

• Competitive salary with performance-based bonus plans
• 401k Match plus Age Weighted Defined Contribution
• Competitive medical, dental and vision offerings
• Health Savings Account
• Paid Holidays, Vacation, Parental Leave

Ready for your next career step? Apply today and let's shape the future together!

It’s an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success not only for Lubrizol but for those who count on us every day : our employees, customers, and communities.

As a diverse, global team, we work together to solve some of the world’s most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better.

One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect.

That same commitment is only stronger today. More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic.

LI-JM1 #LI-Hybrid

Last updated : 2024-03-26