Customer Retention Representative jobs in Elkhart, IN
Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Recently Added Customer Retention Representative jobs
- MSC Industrial Supply Co.
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Elkhart, IN
FULL_TIME
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Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.
Requisition ID :11603Employment Type : Full Time
Job Category : Customer Care / Contact Centre
Work Location : Elkhart, IN
State or Province : Illinois (US-IL)
Potential Work Location : United States : Indiana : Elkhart
BRIEF POSITION SUMMARY:
The position of Customer Care Representative – Omnichannel, delivers effortless, personalized and profitable customer experiences in a contact center environment using various inbound interaction types.
DUTIES and RESPONSIBILITIES:
- Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support with a focus on increasing sales through upselling.
- Responsible for proficiency in required MSC processes and applications relevant to the Customer Care Omnichannel role.
- Effectively manages customer interactions including inbound calls and email communications.
- Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborate with other departments to identify and address the customers stated and unstated product & service needs.
- Provides effortless customer experiences regardless of the chosen modality related to products, services and pricing.
- Troubleshoots and resolves customer issues & concerns (including but not limited to billing, credits, returns, payments, sourcing, pricing, availability, product recommendations & account related questions) using the most efficient and cost-effective resources and processes.
- Delivers customer service in accordance with MSC quality standards to ensure customer satisfaction, account retention and revenue growth.
- Consistently expand sales, service and product knowledge using MSC’s training offerings.
- Adopts and exhibits MSC Culture to ensure the fulfillment of MSC’s vision and purpose.
- Communicates customer issues and trends to leadership to ensure timely resolution and improvements in the customer overall experience.
- Achieves the goal expectations of the role, including but not limited to quality, sales, quote conversion, upselling & productivity measurements.
- Conducts extensive follow-up through the utilization of a ticket management system to ensure accuracy and timely resolution to customer inquiries.
- Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
- Participation in special projects and performs additional duties as required
*INDICATES ESSENTIAL DUTIES
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
EDUCATION and EXPERIENCE:
- High school diploma or equivalent experience required.
SKILLS:
- Excellent customer service skills required.
- Demonstrated sales skills desired.
- Proficiency in systems used by the Representative, Customer Care - Omnichannel role, such as as/400, Oceana and the MSC website required.
- Excellent communication skills required including the ability to speak and write standard business English required.
- Bilingual ability (Spanish or French) desired.
- General knowledge of the industrial supply industry desired.
- Demonstrates acceptable proficiency in all MSC’s required competencies:
o Decision Quality
o Drives Collaboration
o Develops Talent
o Communicates Effectively
o Instills Trust
OTHER REQUIREMENTS:
- This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75 years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500 team members achieve their potential.
When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and Disabled as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms.
- 22 Days Ago
- MSC
-
Elkhart, IN
FULL_TIME
- Built to Make You Better. Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn, expand y...
- 1 Day Ago
- Hydro
-
Elkhart, IN
FULL_TIME
- Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, gl...
- 1 Day Ago
- Dollar Tree Family Dollar
-
Sturgis, MI
FULL_TIME
- Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
- 2 Days Ago
- Goshen Health
-
Goshen, IN
FULL_TIME
- Summary Requisition #: Entity/Department: Goshen Hospital / Center for Cancer Care (CCC) Shift/Hours: Days, Full Time, 80 Hours Per Pay Period Location: 200 High Park Avenue, Goshen, IN 46526 The CCC ...
- 5 Days Ago
- D&W, Inc.
-
Elkhart, IN
FULL_TIME
- D&W, Inc. is seeking a Customer Service Representative. Candidate MUST have excellent attention to detail, excellent communication skills, and the ability to work with little supervision. Responsibili...
- 23 Days Ago
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0 Customer Retention Representative jobs found in Elkhart, IN area
- InsuraTec Services Group
-
Elkhart, IN
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- 4/26/2024 12:00:00 AM
- Centria Autism
-
Edwardsburg, MI
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- 4/26/2024 12:00:00 AM
- InsuraTec Services Group
-
South Bend, IN
- Sales Representative - Remote Company: InsuraTec Services Group Location: Remote About Us: InsuraTec Services Group is a...
- 4/26/2024 12:00:00 AM
- Bethel University
-
Mishawaka, IN
- Bethel University has an immediate opening for an experienced, hard-working Groundskeeper. Reporting to the Grounds Supe...
- 4/25/2024 12:00:00 AM
- Thryv
-
South Bend, IN
- A Bit About Us This is a very exciting time for Thryv as we are making waves in becoming an international leading SaaS a...
- 4/25/2024 12:00:00 AM
- Rollins, Inc.
-
Portage, MI
- ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO020313 Showing ...
- 4/24/2024 12:00:00 AM
- Acp Advisornet
-
Elkhart, IN
- CompanyMSC Industrial Supply Industry Sales & Client Relations Location Elkhart , IN BRIEF POSITION SUMMARY CustCare Rep...
- 4/23/2024 12:00:00 AM
- Providence Insurance Group
-
Goshen, IN
- Job Description Job Description Were seeking licensed producers, customer service sales reps, and entry-level customer s...
- 4/23/2024 12:00:00 AM
About Elkhart, Indiana
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