Customer Retention Representative jobs in Fort Wayne, IN
Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Recently Added Customer Retention Representative jobs
Customer Service Representative
- Vera Bradley
-
Roanoke, IN
FULL_TIME
-
FUNCTION
Ensure the best possible customer experience for all customers including: Vera Bradley eCommerce Customers, Specialty Retail Partners, Sales Consultants and Store Associates, through order management and coordinating customer service needs with other functions as required. Serve as customer contact, representing Vera Bradley by telephone, chat, email, text and/or mail including but not limited to: placing an order, checking order status, verifying pricing, checking product availability, answering product questions and processing secure payments.ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned)- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Deliver prompt and professional solutions for customer inquiries via phone, email, chat and SMS
- Provide courteous and professional customer service while exemplifying Vera Bradley’s core values to all customers
- Evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience around products, packaging, shipping, service or billing methods
- Make outbound calls for monthly campaigns, follow-up and upselling as needed
- Maintain a high accuracy level in data entry of customer interactions and transactions, recording details of inquiries, customer contact information, complaints, and comments, as well as actions taken for future reference
- Maintain a balance between company policy and customer benefit in decision making; Handling issues in the best interest of both customer and company
- Assist Retail Partners with promotional questions, reports, invoices and pack slips referencing VBW (Vera Bradley
- Wholesale)
- Prepare Return Authorization paperwork and print return labels through UPS
- Maintain broad knowledge of all company products, services and promotions as well as individual and department metrics and KPI’s
- Work with Customer Service Specialists and Team Leads as needed
- Assist Customer Service Supervisor with special projects as requested
- Actively participate in the training process for fellow Associates as needed
EDUCATION AND/OR EXPERIENCE- High school graduate
- 2 years customer service experience
KNOWLEDGE, SKILLS, AND ABILITIESThe requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Highly developed sense of integrity and commitment to customer satisfaction
- Demonstrated passion for excellence with respect to treating and caring for customers
- Ability to make decisions using independent discretion and sound judgement
- Proficient computer skills with the ability to adapt and learn new software
- Strong typing skills, 10 key experience and PC proficiency utilizing Microsoft Office software
- Detail oriented with the ability to manage multiple tasks simultaneously
- Excellent organization and follow through skills
- Excellent interpersonal, written and verbal communication skills
- Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
- Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced office environment
- Knowledge of Vera Bradley customer service processes, systems and customers preferred
- Extensive Microsoft D365 knowledge preferred
- Possess a strong work ethic and team player mentality
ENVIRONMENT & PHYSICAL DEMANDSThe physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
- Must have the ability to sit at an office desk for long periods of time within close proximity to telephone and PC
- Strong sensory skills, such as good eyesight, good hearing and dexterity
- Ability to operate office equipment, including computers, copiers, fax machines and phones
- Home internet connection and suitable home office environment
We are proud of the competitive and comprehensive compensation and benefit package provided to our associates and their families. Our compensation package is designed to meet our associates today and help them plan for the future.Health BenefitsVRA offers a variety of medical, dental and vision programs to meet your family’s health care needs.- Medical plan options including both a HDHP/HSA plan and a PPO plan
- A no premium medical plan for employee only coverage
- Dental
- Vision
- Flexible spending accounts
Survivor BenefitsLife insurance provides peace of mind for your family should the unexpected happen.- Employer provided 2X your salary in life insurance
- Accidental Death and Disability insurance
- Voluntary life insurance for you, your spouse and your children
Income ProtectionIf you are unable to work due to illness or injury VRA provides several programs to protect your income at no cost to you.- Short-term disability
- Long-term disability
- Paid family medical leave
Retirement PlanThe VRA 401k plan helps you accumulate savings for retirement- 401k with generous company match, immediate vesting (age and service requirement)
- Strong line up of professionally managed funds
- Safe-harbor plan design
Paid Time OffEnjoy generous time off programs.- Earn up to 3 weeks of paid time off in your first year of employment with opportunity to earn more
- 9 paid holidays a year
- Paid bereavement leave
Give Back OpportunitiesVRA offers the opportunity to serve your community.- Voluntary Time Off
- Matching charitable donations and leadership grants
Holistic Wellness- Access to a variety of financial, physical, and mental wellness experts
- Employee Assistance Program with access to work/life wellness support including no cost unlimited telephonic counseling services
- Opportunities for leadership development, skill development and career advancement
Product Discount- Generous employee discount on Vera Bradley and Pura Vida products
Ancillary Benefits and Programs- Bonus opportunity, identity protection, legal services, pet insurance, cell phone discount, employee referral bonus, annual birthday gift, DailyPay, corporate fitness facility
Equal Opportunity Employer/Vets/DisabledVera Bradley is an Equal Opportunity Employer and Affirmative Action Employer. For more information, please click the following links:Vera Bradley's Equal Employment and Affirmative Action PolicyKnow Your Rights: Workplace Discrimination is Illegal (in English)Know Your Rights: Workplace Discrimination is Illegal (in Spanish)Pay Transparency (in English)Pay Transparency (in Spanish)E-Verify Participation PosterRight to Work Poster (English)Right to Work Poster (Spanish)California Privacy NoticeIf you need a reasonable accommodation for any part of the employment application process, please send an e-mail toapplicationassistance@VeraBradley.com. Please include the accommodation you are requesting and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.Our intention is to fill this opening within 30 days of the original posting date and applications will be accepted on an on-going basis until the position is filled. - 27 Days Ago
Customer Service Representative
- Fort Wayne Business Management Firm
-
Fort Wayne, IN
FULL_TIME
- We're passionate about providing exceptional customer service experiences. We believe in building strong relationships with our customers and going above and beyond to meet their needs. As a growing c...
- 14 Days Ago
Customer Service Representative
- PTSolutions
-
Fort Wayne, IN
FULL_TIME
- Job Description: PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and mo...
- 15 Days Ago
Customer Service Representative
- U-Haul
-
Fort Wayne, IN
FULL_TIME
- Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Custome...
- 4 Days Ago
Customer Service Representative
- Gerber Payroll Services, Inc.
-
Keystone, IN
FULL_TIME
- Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2 bil...
- 1 Day Ago
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0 Customer Retention Representative jobs found in Fort Wayne, IN area
TeleSales Representative - Remote
- InsuraTec
-
Fort Wayne, IN
- Job Description Job Description TeleSales Representative- Remote Job Description: Are you a self-motivated, driven indiv...
- 4/18/2024 12:00:00 AM
2nd Grade Teacher
- Phalen Leadership Academies
-
Fort Wayne, IN
- 2nd Grade Elementary Teacher Do you believe that every scholar deserves a high-quality education? Are you passionate abo...
- 4/17/2024 12:00:00 AM
District Manager - Fort Wayne - Van Wert Area
- Wenco Wendys
-
Fort Wayne, IN
- ** District Manager - Fort Wayne - Van Wert Area** **Job Category****:** Wenco Job Family **Requisition Number****:** DI...
- 4/17/2024 12:00:00 AM
Software Sales -Fort Wayne
- Thryv
-
Fort Wayne, IN
- This is a very exciting time for Thryv as we are making waves in becoming an international leading SaaS and platforms bu...
- 4/17/2024 12:00:00 AM
Business Customer Service Specialist I
- American Telephone and Telegraph Company
-
Fort Wayne, IN
- Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connecte...
- 4/16/2024 12:00:00 AM
Assistant/Associate Professor of Cybersecurity
- Indiana Tech
-
Fort Wayne, IN
- Job Details Job Location Fort Wayne Campus - Fort Wayne, IN Position Type Tenure Track Education Level Doctorate Degree ...
- 4/16/2024 12:00:00 AM
Internal Revenue Agent (Examiner) 12 MONTH ROSTER AMENDED
- Department Of The Treasury
-
Fort Wayne, IN
- Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I)DIVISION? A description of the business units can be found at: h...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- Suburban Propane, LP
-
Roanoke, IN
- > > **Customer Service Representative** **Roanoke , IN** **JOB ID: 7241** **JOB CATEGORY: Customer Service** **POSITION ...
- 4/15/2024 12:00:00 AM
About Fort Wayne, Indiana
Fort Wayne is a city in the U.S. state of Indiana and the seat of Allen County, United States. Located in northeastern Indiana, the city is 18 miles (29 km) west of the Ohio border and 50 miles (80 km) south of the Michigan border. With a population of 253,691 in the 2010 census, it is the second-most populous city in Indiana after Indianapolis, and the 75th-most populous city in the United States. It is the principal city of the Fort Wayne metropolitan area, consisting of Allen, Wells, and Whitley counties, a combined population of 419,453 as of 2011. Fort Wayne is the cultural and economic c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$32,293 to $41,749
Fort Wayne, Indiana area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Retention Representative do?
Customer Retention Representative in Greenville, MS
The Customer Retention Representative is part of a supportive, service-oriented team that.
November 29, 2019
Customer Retention Representative in Syracuse, NY
The specific duties of customer service representatives vary by industry.
January 04, 2020
Customer Retention Representative in Birmingham, AL
Receives calls to resolve basic and routine customer concerns in a timely and professional manner.
December 06, 2019