Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
We are looking to fill new AT&T Customer Representative openings here in Green Bay and Appleton area! Seeking candidates that are career-minded and possess unmatched people skills! This is an entry level retail opening in a retail environment. As a result of clients placing a high value on a more personalized approach to excellent customer service, our retail client’s customized marketing & advertising initiatives are expanding here in the area!
Must be at least 18 yrs old to apply.
The position would have the opportunity to work with some of our client’s top-performing accounts including major brands in the technology, entertainment, electronics, and wireless telecommunications industries!
Servicing retail giants and clients of all sizes for brands across the globe with a smile and a handshake is why our client’s customer service division has enjoyed unprecedented growth this year. Campaigns are focused on developing and executing unique and personable advertising strategies designed to generate new customers for clients.
The Goals Are Simple: every consumer must benefit from the promotions, every client must benefit from the product/services provided and every representative must benefit from the training and team spirit of the company!
The Customer Representative will work in a retail environment that is centered on being a part of a team and being included in a family atmosphere. By bringing together diverse individuals who have an array of expertise, skills, and potential, it helps senior management to create progressive promotional event solutions for clients. We are looking for key individuals to provide customer service and promotional knowledge to our client’s existing and future client base.
Apply today for immediate consideration for this role!
Job Types: Full-time, Part-time
Pay: $35,121.00 - $58,743.00 per year
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Work Location: In person
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