Customer Retention Representative jobs in Gulfport, MS

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

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Representative, Customer Service
  • LCI Brand
  • Hattiesburg, MS FULL_TIME
  • LC Industries – Job Description

    Base Supply Center Sales Rep

     

    I.                JOB DESCRIPTION

    Department:    Base Supply Center

    Location:         Various

    Reports to:      Store Manager

     

    II.             STATEMENT OF PURPOSE

    Increase sales volume and customer base for LCI Base Supply Centers in assigned territory.  Sell LCI products and services to federal customers and eligible government contractors in assigned territory.

     

    III.           RESPONSIBILITY FOR WORK OF OTHERS

    None.

     

    IV.           BUSINESS COMMUNICATION

    Must be capable of clearly presenting business information to customers, co-workers, staff and management using verbal and written methods.

     

    V.              SUPERVISION REQUIRED

    Intermittent, with weekly goals and monthly performance reviews.

     

    1. EDUCATION REQUIRED

    High School Graduate, with two years relevant training.

     

    • TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED

    Must be skilled in sales fundamentals, interpersonal relationships, problem solving and goal setting.  Must be computer literate and have training in word processing, spreadsheets, and presentation fundamentals.  Some government experience or sales history preferred.

     

    VIII.      EXPERIENCE REQUIRED

    Five years experience in sales related field.  Preferably within a military or retail environment.

     

    IX.           TRAVEL REQUIRED

    None

     

    1. SPECIFIC DUTIES AND RESPONSIBILITIES
    • Develop new customers, both on base and surrounding area, for LCI Base Supply Centers.
    • Expand business of current customer base through sales calls, special programs, legal incentives, and needs fulfillment.
    • Identify new opportunities for increased market share.
    • Sell LCI products to key government direct buyers.
    • Eliminate, through planned sales calls, non-buying customers.
    • Solve customer sales and service issues through direct intervention.
    • Assist in planning and executing BSC special events such as vendor fairs.
    • Participate in vendor fairs and other ‘on base’ promotions.
    • Build long term, positive business relationships with key customers.
    • Identify and respond to new business opportunities.
    • Prioritize sales and call efforts by customer volume and potential.
    • Sell e-Commerce sites to federal customers outside the reach of current supply centers.
    • Keep accurate account records of customers and non-buy customers.
    • Other duties as may be directed by store manager.
    • PHYSICAL DEMANDS
    • While performing the duties of this job, the employee is in a moderate office environment. The employee is regularly required to sit; stand; walk and use hands.
    • WORK ENVIRONMENT
    • The noise level in the work environment is usually moderate. When in the Manufacturing area, hearing protection may be required depending on the department.
    • The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

  • 15 Days Ago

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Customer Service Representative
  • Southern Company
  • Hattiesburg, MS OTHER
  • Customer Service Representative Job Summary: The Customer Service Representative is responsible for the processing of payments, responding to customer inquiries, request, complaints and sales. Job fun...
  • 15 Days Ago

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Customer Service Representative
  • Domino's Franchise
  • Columbia, MS FULL_TIME
  • Company Description Help customers with great customer service and make sure food gets out to the right people in a great time. That is held at the best Dominos standerds. Job Description CSR's help c...
  • 16 Days Ago

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Customer Service Representative - Poplarville
  • Tower Loan
  • Poplarville, MS FULL_TIME
  • Great Opportunity! The heart of Tower Loan lies with our Customer Service Representative! Our representatives provide the best experience to our customers to earn their continued business. At Tower Lo...
  • 19 Days Ago

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Customer Service Representative
  • Southern Company
  • Gulfport, MS OTHER
  • Customer Service Representative Job Summary: The Customer Service Representative is responsible for the processing of payments, responding to customer inquiries, request, complaints and sales. Job fun...
  • 19 Days Ago

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Customer Service Representative
  • QC Holdings, Inc.
  • Columbia, MS FULL_TIME
  • LendNation is looking for energetic and positive Full-time Customer Service Representatives to join our team! This position will work at our Store 4507 located at 109 Walter Payton Dr, Columbia, MS 39...
  • Just Posted

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0 Customer Retention Representative jobs found in Gulfport, MS area

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Customer Service Sales Representative
  • InsuraTec Services Group
  • Gulfport, MS
  • Customer Service Sales Representative Location: Remote, Virtual, Work From Home Experience Level: Entry-Level (No Experi...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Healthon
  • Biloxi, MS
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/24/2024 12:00:00 AM

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Telephone Collector
  • Collections Inc
  • Gulfport, MS
  • Job Description Job Description We are looking for a Telephone Collector to join our team! You will be responsible for s...
  • 4/23/2024 12:00:00 AM

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In-Store Team Member>
  • Jimmy John's
  • Biloxi, MS
  • Jimmy John's - 2348 Pass Rd [Restaurant Associate / Team Member] As a Team Member at Jimmy John's, you'll: Greet custome...
  • 4/23/2024 12:00:00 AM

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FT Customer Service Agent - Work From Home>
  • Koala Health
  • Biloxi, MS
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $18 per hour / M-F 7a-3p MT - As a Customer Service Agent you'll:...
  • 4/23/2024 12:00:00 AM

A
Personal Lines Account Manager II
  • Arthur J. Gallagher & Co. (ajg)
  • Gulfport, MS
  • Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokera...
  • 4/22/2024 12:00:00 AM

A
Commercial Lines Account Manager
  • AssuredPartners
  • Gulfport, MS
  • Overview: As experts in protecting what matters most to businesses and individuals, were looking to bring on our next Ac...
  • 4/20/2024 12:00:00 AM

S
Service Advisor
  • Sun Auto Service
  • Gulfport, MS
  • Overview: Delta World Tire is one of the areas largest independent tire dealers, with over 30,000 tires in stock. In add...
  • 4/20/2024 12:00:00 AM

Gulfport is the second-largest city in Mississippi after the state capital, Jackson. Along with Biloxi, Gulfport is the other county seat of Harrison County and the larger of the two principal cities of the Gulfport-Biloxi, Mississippi Metropolitan Statistical Area, which is included in the Gulfport-Biloxi-Pascagoula, Mississippi Combined Statistical Area. As of the 2010 census, the city of Gulfport had a total population of 67,793. It is also home to the US Navy Atlantic Fleet Seabees. According to the United States Census Bureau, the city had a total area of 64.2 sq mi (166.4 km2), of which ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$30,424 to $39,332
Gulfport, Mississippi area prices
were up 1.2% from a year ago

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