Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
The Customer Engagement Representative will serve as the first point of contact for customers inquiring about all programs administered through the Home Improvement & Optimization Department, including but not limited to the Weatherization Assistance Program, Long Island Home Improvement Program, Access to Home, RESTORE, Town of Babylon CDBG Program, and the Suffolk County Land Bank.
The ideal candidate will be highly organized and capable of handling multiple tasks/projects at once, well-versed in conducting intake processes and analyzing income and asset information such as, pay stubs, award letters, and bank statements.
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0 Customer Retention Representative jobs found in Huntington, NY area