Customer Retention Representative jobs in Johnstown, PA

Position Overview

• Ensure each guest receives outstanding service by providing a friendly environment, including greeting and acknowledging every guest, utilizing suggestive selling techniques, maintaining outstanding standards, solid product knowledge and all other components of guest services.
• Always maintain a presence at the cash register unless relieved by another CSR.
• Each CSR on duty will be assigned to be CSR, 1, 2, or 3 by the manager on duty
• Communicate food offering needs to kitchen and Store Manager.
• Maintains site appearance standards keeping the stores sparkling clean and taking exceptional care of our valued guests. Performs light maintenance, exterior and interior cleaning including rest rooms duties as assigned.
• Assist in floor moves, all product stocking, merchandising, display maintenance and store housekeeping.
• Follows and complies with all health and sanitation procedures and adheres to safe working practices.
• Assist in processing and replenishing merchandise; participate in receiving and monitoring inventory.
• Adhere to all company policies, procedures and practices, including safety, signing, pricing, and loss prevention.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountability at POS registers.
• Listens and responds to customer requests, follows guidelines to resolve customer concerns and forwards information to management as needed.
• Develop knowledge of our Point of Sale and front register processes, as well as our kitchen operations.
• Follows Incident Reporting Instructions and reports any safety concerns or related incidents timely.
• Maintain professional appearance in accordance with the company dress code policy.
• Maintains professional communication and demeanor with vendors, team members and guests.
• Strong commitment to teamwork while being flexible and adaptable to change.
• Adheres to Federal, State, and local regulations and prohibits the sale of age restricted products to individuals under the minimum age requirement.
• Train other team members as necessary. Cross trained in all retail and food service operations where applicable.

• High school diploma, GED, or equivalent combination of education and experience required.
• Experience preferably in a retail, QSR, or convenience store environment preferred.
• Ability to learn and utilize the store’s computer applications required.
• Exceptional customer service, superior relationship building, and strong leadership skills required.
• Highly effective written and oral communication skills required.
• Ability to multi-task and prioritize tasks.
• Availability to work all shifts, weekends, and holidays, based on business needs.
• Must be able to pass pre-employment background check.
• Reliable transportation is required.
• Serv Safe/Other State or County Certifications within the first 90 days of employment.

Pay Range