Customer Retention Representative jobs in Kansas City, MO

Market EMS guardianship software through product demonstration, phone calls, and face-to-face interaction to grow customer base and increase annual revenue. The successful candidate will be a good communicator on the phone, comfortable leading web meetings that demonstrate the software, and interested in building an in depth knowledge of the EMS application. Connect with prospective customers to move them through the sales cycle, starting with demonstrating the EMS platform, leading them through the contract process, and organizing and arranging implementation time lines and go-live dates. This position will also require follow up with existing customers to ensure their satisfaction and continued usage of EMS. Conference attendance is required to develop new customer relationships and identify future prospects. Discipline, organization, integrity, and willingness to work as part of a team are key elements of success for this position.

Qualifications and Experience:

• Customer Service/Sales experience strongly preferred

• Must possess excellent written/verbal communication skills

• Presentation experience preferred

• Experience with MS Office products (Excel, Word, Outlook, PowerPoint, Publisher, etc.)

• Strong problem solving skills—the ability to interpret what the customer is trying to accomplish and translate that into what the EMS system can do

• Ability to accomplish assigned tasks with minimal supervision

• Solid organizational skills

• Ability to occasionally travel overnight.

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off
• Parental leave
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Marketing: 1 year (Preferred)

Work Location: In person