Customer Retention Representative jobs in Kingsport, TN

Our Customer Service Reps are the backbone of our success. No matter the industry a company cannot be successful without being a leader in customer service and satisfaction. This professional will need to have exceptional communication skills and a strong ability to multitask while paying attention to detail.

Duties:

• Maintaining and further developing strong relationships with current customers.
• Data Entry, shipment tracking, and status updates for customers.
• Developing creative problem solving procedures through experience and abstract thinking.
• Growing clientele potential and opportunity.
• Representing the core values behind Online Transport.

Job Requirements:

• Excellent written and verbal communication skills
• Customer service, problem solving, presentation, organization, computer, analytical, and people skills
• Must have the ability to work in a team environment
• Able to prioritize and manage time efficiently
• TMW experience preferred
• Logistics/transportation experience required

We offer a strong benefits package including:

• Health care: Medical, Dental and Vision
• Insurances: Short-Term Disability, Long-Term Disability, and Company Paid Life Insurance
• Paid Vacation/PTO
• 401K Plan with company match
• Access to company resorts – Gatlinburg, TN

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Bristol, TN 37620: Relocate before starting work (Required)

Work Location: In person