Customer Retention Representative jobs in La Crosse, WI

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Collections Representative. In this role, you will be responsible for handling medical and commercial collections and providing exceptional customer service to the consumers. If you have strong analytical skills, excellent communication abilities, and a passion for helping others, we encourage you to apply.

Responsibilities:

• Handle consumer inquiries and complaints.
• Provide information about the unpaid account.
• Troubleshoot and obtain the best possible results for our clients.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of all third-party collection laws.

Qualifications:

• Previous experience in customer service, sales, or other related fields.
• Ability to build rapport with consumers.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.
• Strong negotiation skills to effectively communicate with customers and resolve payment issues.

We offer competitive compensation and benefits packages for our employees. Join our team today and make a positive impact on the consumers' financial well-being!

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Retirement plan

Weekly day range:

• Monday to Friday

Work setting:

• Office

Work Location: In person