Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.
Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools (Gartner, 2022).
By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide.
Job opportunity: Account Manager – Customer Retention and Reactivation
We are seeking a dynamic Account Manager with a proven track record in sales and/or marketing, specialized in customer retention and reactivation strategies. This role is key in managing Translated's global customer retention and reactivation programs to amplify net active users and enhance customer lifetime value. The ideal candidate is passionate about leveraging innovative CRM tactics to drive sales, adept at solving problems, spotting improvement opportunities, and thrives in a fast-paced international setting.
What you will do
Qualifications Required
Headquarter (Rome - Italy)
Translated is hosted at Pi Campus, a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups.
Benefits and Perks
Learn more about our company: https://translated.com/work-at-translated-onboarding
Diversity statement
At Translated, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.
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