Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
***$200 Sign-on Bonus***
Cobblestone Auto Spa is a leading Full-Service Car Wash and Convenience Store with locations all over the Valley! We are rapidly expanding and are seeking a Customer Retention Specialist to join our team.
Customer Retention Specialist
Our Retention Specialist will play a key role in the growth of our organization, by serving as the front-line contact for FastPass Customers in a retention and sales capacity. They will act as a consultant recommending long term solutions to our customers. Their number one goal is to provide an award winning customer experience that increases brand loyalty. A successful representative gets it right the first time, reducing the need for repeat calls or escalations.
Duties Include:
Qualifications:
What we offer:
0 Customer Retention Representative jobs found in Mesa, AZ area