Customer Retention Representative jobs in New York, NY

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

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Member Retention Representative
  • VNS Health Health Plans
  • Manhattan, NY FULL_TIME
  • Overview

    Performs outreach to identified new and existing members to help navigate positive experiences with the Health Plan and ensure member satisfaction to minimize rapid disenrollments. Advocates will assist by resolving escalations and complex issues and eliminate service interruptions to retain members. Works under moderate supervision.


    Compensation:

    $25.46 - $31.86 Hourly

    What We Provide

    • Referral bonus opportunities     
    • Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays   
    • Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability    
    • Employer-matched retirement saving funds   
    • Personal and financial wellness programs    
    • Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care   
    • Generous tuition reimbursement for qualifying degrees   
    • Opportunities for professional growth and career advancement    
    • Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities   

    What You Will Do

    • Conduct outbound calls to identified “At Risk” members to encourage continued enrollment by ensuring member satisfaction with their current services and address any issues they may have
    • On Boarding new enrollees into VNS Health, including assisting with OTC card activation, PCP assignment, verifying contact information, reviewing benefits and guiding them through the plan design.
    • Work as a liaison between the Sales/Marketing team and new enrollees to address any issues that arise during after enrollment.
    • Participate in VNS Health Member Health Fairs, including member registration, answering questions and providing support during the event.
    • Provide on-site presence at VNS Health locations to aid and support, ensuring any issues identified during these visits are addressed. Collaborate with Health Plan teams to resolve member issues and immediately address member dissatisfaction.
    • Capture relevant data related to member dissatisfaction and disenrollment and provide internal feedback on how to improve member retention. Identify opportunities for process improvements.
    • Ensure a high level of customer satisfaction through proactive support and active listening.
    • Performs all duties within CMS guidelines, following all rules and regulations and stays up to date on all new marketing policies.
    • Develops and maintains knowledge of products, services and systems as required.
    • Participates in special projects and performs other duties as assigned.

    Qualifications

    Licenses and Certifications:

    • Medicare License preferred


    Education:

    • Bachelor's Degree or equivalent work experience preferred


    Work Experience:

    • Minimum of two years of experience working with customers in customer service, medical or managed care environment required
    • Excellent verbal and written communication skills required
    • Willingness to attend appropriate training and certification classes required
    • Connecting customers with resources required
    • Ability to demonstrate excellent service knowledge and hospitality required
    • Possesses optimistic warmth and empathy for the customers’ experience required
    • Technologically savvy, with the ability to quickly learn and navigate different information technology systems required
    • Flexibility to travel to, and work in a physical office site when needed required
    • Bi-lingual skills preferred
    • Experience communicating directly with customers, assessing needs, and Knowledgeable on how to navigate all aspects of medical care and managed care system, health, and wellness preferred

  • 12 Days Ago

F
Bilingual Retention Call Center Representative
  • Fidelis Care
  • New York, NY FULL_TIME
  • You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits i...
  • 1 Month Ago

J
Director of Customer Marketing (Retention, Lifecycle, CRM)
  • jobworX
  • Brooklyn, NY FULL_TIME
  • TO HAVE YOUR APPLICATION PRIORITIZED PLEASE USE THE LINK BELOW: https://portal.jobworx.ai/jobworx/jobs/ePJxBD2WzL We’re seeking a Director of Customer Marketing (Retention, Lifecycle, CRM) to join our...
  • 4 Days Ago

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Director of Customer Marketing (Retention, Lifecycle, CRM)
  • Brooklinen
  • New York, NY FULL_TIME
  • Overview We’re looking for a Director of Customer Marketing (Retention, Lifecycle, CRM) to join our team in Dumbo, Brooklyn. You’ll step into this role at an exciting stage of our company’s growth to ...
  • 5 Days Ago

B
Director of Customer Marketing (Retention, Lifecycle, CRM)
  • Brooklinen
  • New York, NY FULL_TIME
  • Overview We’re looking for a Director of Customer Marketing (Retention, Lifecycle, CRM) to join our team in Dumbo, Brooklyn. You’ll step into this role at an exciting stage of our company’s growth to ...
  • 7 Days Ago

T
JM Shift Leader
  • The Customer Center Management
  • Yonkers, NY FULL_TIME
  • Shift Leader – Jersey Mike’s in Northern WestchesterJersey Mike's Subs is growing! Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in...
  • 16 Days Ago

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0 Customer Retention Representative jobs found in New York, NY area

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Customer Service Representative - Work from Home
  • Standard American Solar
  • New York, NY
  • Job Description Job Description We are looking for an enthusiastic individual for our full time customer service role wi...
  • 3/28/2024 12:00:00 AM

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Customer Experience Consultant
  • Metroplusjobs
  • New York, NY
  • **Customer Experience Consultant** **Job Ref:** 71875 **Category:** Member Services **Department:** MHP CUSTOMER EXPERIE...
  • 3/28/2024 12:00:00 AM

A
Customer Service Agent
  • America Works Network of Companies
  • New York, NY
  • Job Description Job Description Job Title: Customer Service Agent – Ticket to Work Called "a company with a conscience",...
  • 3/27/2024 12:00:00 AM

M
Support Driver
  • Metroplusjobs
  • New York, NY
  • **Support Driver** **Job Ref:** 72939 **Category:** Marketing **Department:** CORPORATE TRANSPORTATION **Location:** 50 ...
  • 3/27/2024 12:00:00 AM

D
FT Customer Support - Work From Home>
  • Distru
  • Union City, NJ
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/27/2024 12:00:00 AM

D
FT Customer Support - Work From Home>
  • Distru
  • New York, NY
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/26/2024 12:00:00 AM

D
Retention Representative
  • DISH
  • Roseland, NJ
  • Company Summary: DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our ...
  • 3/24/2024 12:00:00 AM

D
FT Customer Support - Work From Home>
  • Distru
  • West New York, NJ
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/24/2024 12:00:00 AM

The City of New York, usually called either New York City (NYC) or simply New York (NY), is the most populous city in the United States. With an estimated 2017 population of 8,622,698 distributed over a land area of about 302.6 square miles (784 km2), New York is also the most densely populated major city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, the largest metropolitan area in the world by urban landmass and one of the world's most populous megacities, with an estimated 20,320,876 people in its 2017 M...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$40,540 to $52,415
New York, New York area prices
were up 1.6% from a year ago

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