Customer Retention Representative jobs in Newport News, VA

Casey Auto Group is actively seeking Customer Service Representatives for immediate hire to join our Business Development Center! We are looking for an energetic and driven person responsible for generating appointments with Customers who have expressed interest in a new or pre-owned vehicle. Our trained Business Development Representatives deliver a premium Customer Experience by responding to Customer inquiries in a prompt, professional, and courteous manner.

• Pay: $4,000.00 - $6,000.00 per month!
• High volume of outbound and inbound calls!
• Great fast-paced atmosphere! Great benefits package!

Benefits Offered (not a complete list):

• Medical coverage through Meritain
• Dental, Vision, and Life Insurance through Metlife
• HSA, FSA, and LPFSA through HealthEquity
• Prescription Drug Coverage
• Company-paid virtual healthcare services through HealthJoy
  • Telehealth visits
  • Medical Bill Review
  • Tobacco Cessation programs
  • And more!
• Short- and Long-Term Disability
• Legal Resources and Identity Theft Protection Coverage
• Company-paid Employee Assistance Program (counseling services)
• Weekly pay
• Employee Discounts (YMCA, Onelife Fitness, vehicle services, and more)

After 1 Year of Service:

• 401 (k) Retirement Savings Plan
  • Company Match- up to 2%, 4% company match (offer pretax and Roth)
• Company-paid Life Insurance Policy
  • Two times annual salary
• Paid vacation time

Requirements and Skills

*Must be able to work 40 hours a week including evenings and weekends.* 

The ideal candidate needs the following:

• Excellent verbal and written communication skills
• Strong computer skills, able to type accurately and efficiently; multi-tasking
• Goal oriented and able to focus on completing tasks
• Able to effectively work with management teams at all levels
• Outstanding Attendance and Punctuality
• Ability to work independently and as part of a team in a fast-paced environment
• Strong organizational and time management skills 
• Strong work ethic and motivated by results and self-improvement
• Previous customer service or call center experience preferred
• A performance mindset.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using the provided email templates & scripts.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management.
• Utilize CRM and other tracking systems daily.
• Promptly and accurately, enter all customer inquiry data into the CRM
• Be willing to make high-volume outbound calls, as well as texting & emailing customers.
• Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits. Follow up with customers to ensure satisfaction and produce referrals.
• Demonstrate understanding and application of effective appointment-setting strategies and techniques

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.