Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
$1,000 Signing Bonus
$400 payable within 30 days after successful completion of 15-shift training.
$600 payable within 30 days after successful completion of 90 days of employment.
Must be in good standing and on active status to receive payment
WHY ACE?
You build connections with customers, whether they visit our store one time or for several years to come. Instantly make a difference in someone’s life through one interaction by listening to their needs and educating them on how our services and products can help.
ACE is an amazing company where our employees stay because they love their schedules, the people they work with, and the growth opportunities.
What’s in it for you?
Flexible Schedules | Holiday Pay | Training | Sales Incentives | Career Paths | 401K | Benefits | Paid Time Off
What does a normal day look like?
At ACE, you’ll MAKE IT EASY for our customers by providing the best Customer service!
» Educate customers on products
» Listen to customer needs
» Maintain store security
» Provide card services
» Process MoneyGram transactions
» Complete Bill Pay transactions
» Cash checks
What are we looking for?
Experience | Qualifications
» Cash handling experience (1 year required)
» Retail experience (1 year required)
» High School Diploma or equivalent (required)
» Sales experience
» High-energy to effectively multi-task and manage numerous transactions
» Positive, customer service driven attitude
» Strong communication skills
» Ability and desire to work independently, with little to no supervision
- All employees are eligible to participate in 401K plan with up to 50% company match on employee contributions
- Full-time employees are eligible for benefits after 90 days of continuous employment, including medical, dental, vision, and short/long-term disability
- ACE offers generous paid time off plans
- Most shifts, you will work independently but will be released for rest breaks and meal periods
*California applicants: please see our California Privacy Policy (Applicant/Employee) located on our website at www.acecashexpress.com to learn what personal information we collect and how it is used.
Job Type: Full-time
Pay: $18.10 - $19.00 per hour
Benefits:
Education:
Experience:
Work Location: In person
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