Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Description
$15.15 / hour Shift Premium may Apply
Immediately hiring! We are now seeking driven and energetic people, like you, to join our growing Avis Budget Group enterprise.
You’ll be an appreciated and valued addition to our team, putting a smile on our customers’ faces!
What You’ll Do :
In this outdoor role, you will help customers return their rental cars. This includes meeting and greeting customers, securing keys, recording mileage, gas levels, and damage to our cars and checking our cars into our computer system while providing excellent customer service.
Perks You’ll Get :
Bi-weekly hourly wage (New York and Puerto Rico : weekly wage)
On the job training to learn our business and enhance your professional skills
Paid time off
Medical, dental and other insurance Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k)
Employee discounts, including discounted car rental and discounted prices on the purchase of Avis / Budget cars
Above perks may vary based on full-time / part-time status and location
What We’re Looking For :
High School Diploma (or equivalent)
Valid Driver’s License
Basic computer skills (typing, data entry)
Effective verbal communication skills
Willingness to work outdoors
Flexibility to work all shifts
Must be able to stand, walk or move throughout rental lot, enter / exit vehicles for prolonged periods and drive a variety of vehicles
Must be 18 years of age and legally authorized to work in the United States
6 months retail customer service experience is a bonus!
Who We Are :
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting.
The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
This position may be with any affiliate of Avis Budget Group.
New WindsorNew YorkUnited States of America
R0161667
Last updated : 2024-05-03
Clear All
0 Customer Retention Representative jobs found in Poughkeepsie, NY area