Customer Retention Representative jobs in Providence, RI

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

C
Outbound Customer Care Advocate
  • Customer Service Providers
  • Warwick, RI FULL_TIME
  • In this role the candidate will initiate a callout to potential accountholders that are eligible for a Total Control Account (TCA). TCA's are financial accounts, that are similar to checking/saving accounts, and are interest bearing. Those that are eligible to receive a TCA are a recipient of a lump sum payout with our client, which could be from Life Insurance Policy or Retirement account. Customers have often recently lost someone close to them, a level of empathy is needed while maintaining an upbeat delivery. Associates must rely on instructions and pre-established guidelines to perform the functions of the job. Below are some common topics associates can expect to discuss with our potential customers:

    Responsibilities :

    • Clearly educate the caller on the benefits of a Total control Account and answer any questions or address any concerns the accountholder may have
    • Explain option available to access their funds
    • Offer to order a Visa Debit Card for the account

    Required Skills :

    • Live within 50 miles of our Warwick, RI office
    • Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed is required)
    • Able to use video during interview, coaching, and virtual training.
    • An ability to work during the hours of operation of Monday-Friday 8:30am – 5:00pm EST. These are both the training and work hours.
    • No time off planned during training.
    • Candidate needs to be organized, upbeat, empathetic, and exhibit active listening skills.
    • Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in a customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.

    Job Type: Full-time

    Salary: $19.00 - $20.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Vision insurance

    Shift:

    • Morning shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person

    Work Location: In person

  • 2 Days Ago

R
Cable TV Field Services: Customer Retention / Equipment Collection
  • RCH
  • Providence, RI PART_TIME,FULL_TIME
  • Job Description:The RCH® service mark represents the services provided by the nation’s largest cable television retention Company. The company is looking for Field Collections Representatives to servi...
  • 3 Days Ago

H
Customer Service Representative
  • Hilb Group
  • Putnam, CT FULL_TIME
  • Overview Grow With Us! We are currently seeking a motivated and ambitious Customer Service Representative to join our team. This is an exciting opportunity to build relationships and service our P&C c...
  • 18 Days Ago

R
Customer Service Representative
  • Rhode Island Housing
  • Providence, RI FULL_TIME
  • RIHousing – Customer Service Representative Salary Range - $44,012.80-$59,926.65 RIHousing is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualifie...
  • 18 Days Ago

C
Customer service representative
  • Clear
  • Cranston, RI FULL_TIME
  • Check out a day in the life at CLEAR in the video above. The CLEAR Service and Sales Representative (Ambassador) makes magic happen every day by creating frictionless experiences for our members. What...
  • 18 Days Ago

K
Customer Service Representative
  • Kenney Manufacturing Company
  • Warwick, RI FULL_TIME
  • CUSTOMER SERVICE REPRESENTATIVE Kenney believes in our vision and values as strongly today as we did when we started our business over 100 years ago. We will continue to provide quality, fashion forwa...
  • 18 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Retention Representative jobs found in Providence, RI area

D
FT Customer Support - Work From Home>
  • Distru
  • Woonsocket, RI
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/27/2024 12:00:00 AM

D
FT Customer Support - Work From Home>
  • Distru
  • New Bedford, MA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/27/2024 12:00:00 AM

D
FT Customer Support - Work From Home>
  • Distru
  • Providence, RI
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/26/2024 12:00:00 AM

D
FT Customer Support - Work From Home>
  • Distru
  • Coventry, RI
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/26/2024 12:00:00 AM

D
FT Customer Support - Work From Home>
  • Distru
  • Cumberland, RI
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/24/2024 12:00:00 AM

D
FT Customer Support - Work From Home>
  • Distru
  • Attleboro, MA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/24/2024 12:00:00 AM

D
FT Customer Support - Work From Home>
  • Distru
  • Taunton, MA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/24/2024 12:00:00 AM

D
FT Customer Support - Work From Home>
  • Distru
  • Milford, MA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/24/2024 12:00:00 AM

The Providence city limits enclose a small geographical region with a total area of 20.5 square miles (53 km2); 18.5 square miles (48 km2) of it is land and the remaining 2.1 square miles (5.4 km2) is water (roughly 10%). Providence is located at the head of Narragansett Bay, with the Providence River running into the bay through the center of the city, formed by the confluence of the Moshassuck and Woonasquatucket Rivers. The Waterplace Park amphitheater and riverwalks line the river's banks through downtown. Providence is one of many cities claimed to be founded on seven hills like Rome. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$36,331 to $46,973
Providence, Rhode Island area prices
were up 1.6% from a year ago

Customer Retention Representative in Greenville, MS
The Customer Retention Representative is part of a supportive, service-oriented team that.
November 29, 2019
Customer Retention Representative in Syracuse, NY
The specific duties of customer service representatives vary by industry.
January 04, 2020
Customer Retention Representative in Birmingham, AL
Receives calls to resolve basic and routine customer concerns in a timely and professional manner.
December 06, 2019