Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Hiring immediately for a Customer Service Representative on 1st shift (8:00 a.m. - 4:30 p.m.)!
** Ryde Racine: We are located on the following Ryde the Bus routes: Route 1, Route 4, and Route 86 (at 21st & Roosevelt Ave). **
API Heat Transfer is looking for people who enjoy being part of transformation. We have a new mission, new leaders, and are accelerating our path to Lean Cultural Change. We are seeking a customer service representative for our Racine location.
At API we take our culture transformation seriously! To help find the best fit for our positions and organization and to be considered for any positions at API participation in our culture survey is required. Please cut & paste this link into your browser and complete all the step: .
What We Offer You:
What You Will Do:
The Customer Service Representative to will provide first-class service to our customers by ensuring that their requirements and needs are met in a timely and professional manner.
What You Bring:
Check out the COOL things we've been up to!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact API Heat Transfer at (716) 684-6700 for assistance.
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