Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Pete Lien & Sons: Rapid City, SD
To Apply: visit www.petelien.com
Customer Service Representative
Immediate Opening! Benefits Beginning on Day 1!
Pete Lien & Sons, Inc. is seeking a customer-focused service professional to join our team as a Customer Service Representative. Successful candidate must be a team player and a strong aptitude for various software systems.
This is a customer facing role that works closely with our Operations, IT, Accounting & other teams to provide superior service not only to our customers in Rapid City, but by remotely assisting our other sites as well. Wage range between $18.00 and $21.00/hr based on experience.
The Customer Service Representative coordinates customer ordering, fulfillment and invoicing; manages proper entry of all orders and point of sale ticketing and coordinates with logistics to fulfill customer needs.
Pete Lien & Sons offers competitive compensation & excellent benefits including health, dental & life insurance starting on Day 1 and a 401(k) plan at 90-days.
Interested applicants should apply on-line at: www.petelien.com
3401 Universal Drive
Rapid City, SD 57702
Pre-employment Background Checks, Drug Screening & Pre-placement Physicals Required.
EOE/Females/Minorities/Disabled/Veterans
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
Schedule:
Work Location: One location
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