Customer Retention Representative jobs in Reading, PA

Multitasker and Problem-Solver?

Great Communicator?

Looking for the Opportunity to Work in a Key Role in a Growing Industry?

We’re one of the area’s top Business Technology Firms and we’re looking for our next Customer Service Representative. Are you ready to work for Team Awesome? Well you have come to the right place!

You’ll work from our comfortable offices located in West Reading, PA and will be responsible for answering phone calls, logging service and supply orders, and assisting with daily tasks.

Customer Support Representative:

· Respond to Customer Inquiries: Handle incoming calls, emails, or messages from customers in a timely and professional manner.

· Process Orders and Returns: Assist customers with placing orders, processing returns, placing service requests, and tracking shipments.

· Provide Product Information: Educate customers about the toner usage, service issues, and software that the company has to offer to benefit their business.

· Resolve Complaints and Issues: Investigate and resolve customer complaints or issues demonstrating empathy and understanding. Follow through to ensure a satisfactory resolution.

· Promote Customer Satisfaction: Proactively seek feedback from customers to identify areas of improvement and enhance overall customer experience.

As part of our Full-Time staff you’ll enjoy:

· Competitive pay

· Fun and entertaining work environment (think food, lots of food)

· Comprehensive benefits package

· Paid Time Off

· Company provided training & certifications

· Growth opportunities with a proven industry leader

· Company incentives and promotions

Qualifications, Skills and Experience Required:

· Associate or bachelor’s degree in business admin or related field preferred

· 3 years’ experience in related field

· Prior customer service, dispatch or inventory management experience a plus

· Have exceptional communication skills including listening and problem analysis

· Pleasant and professional phone and email skills

· Accuracy when processing orders and double-checking work

· Ability to work in a fast-paced environment and follow a prescribed process

· Ability to sit for long periods of time, ability to lift, push, pull up to 30 pounds

· Valid driver’s license for business travel.

About Fraser Advanced Information Systems:

Fraser Advanced Information Systems is a growing and successful business technology company that has been serving small to medium businesses and non-profits in the Eastern and Central PA and Western New Jersey since 1971. Our focus is on taking care of the clients who rely on us for their day-to-day business technology needs AND taking care of our employees; wellness challenges, food days, fun environment – you get the idea. Do the right thing isn’t just a core value it is a way of life. Did we mention you would be a part of a winning team who works hard, plays hard and has an intense customer focus? Being named as a 2023 PA Best Places to Work is a direct reflection of how we value our employees, both personally and professionally.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person