Customer Retention Representative jobs in Rochester, MN

Start your journey as a Customer Service Representative at Cinch Connectivity Solutions. You'll serve as primary inside sales contact to customers for information related to non-standard product requirements, order entry, status, expediting, delivery, product availability, pricing and quotations.

Our customer team is proud of their contributions, supporting a broad range of internal customers and requests while ensuring the uninterrupted development and manufacturing of high-tech products for key industries like aerospace and defense.

Are You Looking to

• Serve as primary customer contact to communicate order status to customers.
• Process quote requests, return authorizations, credit memos and Quality Corrective Actions.
• Act as customers' ambassador in meeting order requirements. Bridge internal company structures in Credit, Product Planning, Purchasing, Shipping, Engineering and Production to coordinate product shipment.

Are You Ready to

• Receive incoming orders, verify and effectively communicate issues related to product pricing, deliveries and special requirement.
• Maintain source documentation to support audit requirements, including customer purchase orders and contacts, evidence of shipments, approvals of deviations, tax exemption certificates and other documents.

What You'll Need

• H.S. Diploma or equivalent required.
• Three-plus years' experience in Customer Service, Marketing or Inside Sales.
• Must be a US Citizen or Permanent Resident.

Work Opportunity

Bel will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Bel is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected Veteran status.

We are committed to providing a workplace free of any discrimination or harassment.