Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Automotive Customer Relations Manager/Retention Specialist
Busy San Antonio dealership is looking for a Customer Relations Manager with automotive experience. We are looking for a candidate with a "Can Do" attitude that will take charge and get things done! If you have the experience, organizational skills and know how to make it happen we want to talk to YOU! This is a key role in our dealership and your impact greatly affects our reputation, customer experience and retention!
Job Requirements:
The right candidate will enjoy working in a fast paced environment.
We work hard but we have fun! We believe that our people are our greatest asset! This job focuses on our culture and ways to continuously improve for both our internal and external customers. If you have the automotive expertise and are driven we want to talk to you!
Compensation and Benefit Plan commensurate with experience. Please submit your resume for consideration.
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