Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Established since 1948, Nakamichi soundbar products are state-of-the-art and #1 rated in the world. We are expanding rapidly and are looking for full time team players who wants to grow with the company. While there’s plenty of room for all kinds of personalities and skill sets to succeed, there are certain qualities that will help you thrive here. Like a never-accept-less work ethic. A relentless craving to push past your limits and try new things. The smarts and the humble confidence to take on big challenges, make mistakes fast and early, embrace feedback and follow thru with effective and creative solutions. A fearless willingness to defend great work.
Position summary
The position of customer courtesy representative consists of developing relationships with both prospective and existing customers, being the first line of contact for customers with technical issues, providing support, and generating positive customer reviews.
Essential duties and responsibilities
-Managing incoming calls and customer service inquiries; providing appropriate solutions within tight time limits to exceed customer expectations;
-Refurbishing, reselling and shipping returned products from retailers (25-30% of the workload);
-Generating positive product reviews for company’s product soundbar lineup;
-Generating sales leads by providing prompt and personalized answers to inquiries via our support site, Ebay, email and telephone;
-Prompting customers to write reviews after resolving technical issues;
-Coordinating with supervisor on handling important customer complaints
Qualifications and requirements
A college degree or equivalent preferred not required
Available to work flexible schedule to support business needs, including Saturdays.
Prior technical knowledge in home audio and consumer electronics is a plus
Ability to give full attention to what other people are saying, and to actively look for ways to help customers
Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions
Excellent written and verbal communication skills a must
Microsoft Outlook, Excel and Word skills
Ability to lift 40 pounds (audio systems) required
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year Bonus'
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Work Location:
Work Remotely
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
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Work Location: In person
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