Customer Retention Representative jobs in Stockton, CA
Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Recently Added Customer Retention Representative jobs
Distribution Customer Service Representative
- NFI Industries
-
Tracy, CA
FULL_TIME
-
The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.
Essential Duties & Responsibilities :
Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
Processes and inputs all customer orders
Produces stock reports to check for product availability
Produces all related paperwork and necessary information required for customer work orders
Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
Provides follow up with other departments to ensure service standards are being met
Assures proper invoicing of accounts by verifying computer generated invoices
Prepares shipping and tracing information to customers as required
Maintains damage records and back order logs
Communicates customer feedback to management including any signs of dissatisfaction
Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
Oversees all paperwork associated with orders and maintain the corresponding files
Maintains current and accurate procedure manual, which details the processing requirements for each account.
Shift / Schedule: Monday-Friday 3pm-11:30pm
Requirements:
HS diploma or equivalent required
Strong computer knowledge including MS Office applications
Basic typing skills
Familiarity with 10-key
Shipping software systems including UPS and Federal Express
Excellent oral and written communication skills
Excellent customer service skills
Other:
Must be able to work in varying facility conditions.
Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed
We are excited to share the base hourly rate for this position is $21.00-$21.75/HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.
Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) - 17 Days Ago
Customer Service Representative HYDRA
- Patriot Branding
-
Tracy, CA
FULL_TIME
- Pay range of $18-$22/hr POSITION SUMMARY: This position is responsible for departmental interfacing with customers regarding their product throughput. Responsible for the customer’s inventory accuracy...
- 18 Days Ago
Customer Service Representative
- Everyone Can Dance
-
Stockton, CA
FULL_TIME
- Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledg...
- 18 Days Ago
Bilingual Customer Service Representative
- ACE Cash Express
-
Stockton, CA
FULL_TIME
- WHY ACE? You build connections with customers, whether they visit our store one time or for several years to come. Instantly make a difference in someone’s life through one interaction by listening to...
- 20 Days Ago
Customer Service Representative
- Hassan & Sons Inc
-
Brentwood, CA
FULL_TIME
- BASIC PURPOSE: Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable f...
- 20 Days Ago
CSR - Customer Service Representative
- ARCO/AMPM (Adelfos INC)
-
Stockton, CA
FULL_TIME,PART_TIME
- We are seeking a cashier to become a valued team member ! Candidates must have great communication skills, Consistency ,Your responsible for selling products,merchandise,and services in a retail setti...
- 21 Days Ago
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0 Customer Retention Representative jobs found in Stockton, CA area
Outbound Customer Service Rep (healthcare)
- Nelson Connects
-
Concord, CA
- Job Description Job Description Job Title: Outbound Customer Service Rep Location: Concord, CA Compensation: $19-20hr. P...
- 4/26/2024 12:00:00 AM
Customer Service Representative
- RANR Management
-
Sacramento, CA
- Job Description Job Description At RANR, we base our success on our ability to identify consumer needs and adapt service...
- 4/26/2024 12:00:00 AM
Human Resources Generalist
- Jitsu
-
Stockton, CA
- AxleHire is an expedited urban last-mile delivery service, providing customers with a superior same and next-day deliver...
- 4/26/2024 12:00:00 AM
Senior Premier Relationship Manager - Walnut Creek
- BMO Financial Group
-
Walnut Creek, CA
- **_The mission of Premier Services is to help mass affluent clientele make real financial progress by understanding and ...
- 4/25/2024 12:00:00 AM
Contact Representative (Frontline Manager Trainee) (TEMP NTE 1 YR MBE)
- Internal Revenue Service
-
Oakland, CA
- Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
- 4/25/2024 12:00:00 AM
Sales Representative - Remote
- InsuraTec
-
Stockton, CA
- Job Description Job Description Sales Representative - Remote Company: InsuraTec Services Group Location: Remote About U...
- 4/25/2024 12:00:00 AM
Customer Compliance Support Specialist
- ALLDATA
-
Elk Grove, CA
- ALLDATA is the industry’s #1 choice for unedited OEM automotive repair and collision information. Founded in 1986, the E...
- 4/23/2024 12:00:00 AM
App and Delivery Experience Product Lead
- Floodgate
-
Pleasanton, CA
- ** App and Delivery Experience Product Lead** **Job Category****:** Corporate **Requisition Number****:** APPAN001037 Sh...
- 4/22/2024 12:00:00 AM
About Stockton, California
Stockton is the county seat of San Joaquin County in the Central Valley of the U.S. state of California. Stockton was founded by Captain Charles Maria Weber in 1849 after he acquired Rancho Campo de los Franceses. The city is named after Robert F. Stockton, and it was the first community in California to have a name not of Spanish or Native American origin. The city is located on the San Joaquin River in the northern San Joaquin Valley and had an estimated population of 320,554 by the California Department of Finance for 2017. Stockton is the 13th largest city in California and the 63rd larges...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$37,104 to $47,968
Stockton, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Customer Retention Representative do?
Customer Retention Representative in Greenville, MS
The Customer Retention Representative is part of a supportive, service-oriented team that.
November 29, 2019
Customer Retention Representative in Syracuse, NY
The specific duties of customer service representatives vary by industry.
January 04, 2020
Customer Retention Representative in Birmingham, AL
Receives calls to resolve basic and routine customer concerns in a timely and professional manner.
December 06, 2019