Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our award-winning Inside Sales & Retention team successfully influences existing and future customer decision-making by selling the value of DISH’s products and services using a consultative approach.
This is 100% inbound new and existing customers - no cold calling!
Job Duties and Responsibilities
The Retention Representative position provides incredible opportunities to develop sales skills and grow a long-term career at a company that generates over $17 billion in revenue.
DISH provides the training, development and tools to be successful.
Key Responsibilities
What’s In It for You?
Uncapped Commission and No Cold Calling, Ever .
At DISH, our Retention Representatives handle 100% inbound calls. We give you the best tools, products and services on the market to fast-track your career.
It’s all part of how DISH sets you up for success.
Compensation
$17.25 / hour base pay plus uncapped commission. Target compensation is $64,000 / year, with the potential to earn significantly more based on performance.
Top performers make well over six figures annually! You’ll also have the opportunity to promote two levels within your first year with commensurate title and hourly pay increase.
You’ll also receive :
Skills, Experience and Requirements
Environment
Salary Ranges
Compensation : $17.25 / Hour
Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan;
all benefits can be viewed here : DISH Benefits .
The base pay range shown is a guideline. Individual total
compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.
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Last updated : 2024-04-24
0 Customer Retention Representative jobs found in Tulsa, OK area