Customer Retention Representative jobs in Waterloo, IA

Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

Recently Added Customer Retention Representative jobs

A
Customer Service Representative
  • Alpine Communications
  • Elkader, IA FULL_TIME
  • Alpine Communications is the local telephone company that became a 21st-century communications provider. We provide internet, television, cellular, security…and telephone too! We value ongoing employee learning, service excellence, and building strong connections with the communities we serve. We offer a comprehensive benefits package that is one of the best in the area.
    If you’re the type of person that revels in helping folks find solutions to help our neighbors, families, and businesses to connect to the world in the way they want to, then this is a rare chance to join the area’s premier provider of broadband services and products. As a full-time, customer-facing Customer Service Representative, you’ll be the first point of contact for new customers. If you don’t know tech, don’t worry. We’ll teach you. But to hit the ground running, you will need your passion for people and technology, great multi-tasking abilities, and a commitment to problem-solving ready on day one.

    The Customer Service Representative is primarily responsible for…

    • Establishing a relationship with customers in our service area
    • Identify opportunities to increase connections and profitability
    • Making connections to include: communicating with customers via phone and email providing subject matter expertise regarding technical issues
    • Advising customers on suitability of products and solutions based on their technical needs

    What are we looking for…

    • A customer success hero to deliver constant “WOW’s!” for our customers
    • Demonstrated skills in elevating the customer experience to a new level are a must
    • Enthusiasm, energy, and the desire to delight our customers with every interaction
    • Ability to maintain confidentiality regarding company and customer data

    Who we are…

    • Alpine Communications is the local telephone company that became a 21st century communications provider. We provide internet, television, cellular, security…and telephone too!
    • We value ongoing employee learning, service excellence, and building strong connections with the communities we serve
    • We offer a comprehensive benefits package that is one of the best in the area

    Where we are…

    • We are located in Elkader, Iowa, 15 miles west of the Mississippi, in beautiful Clayton County

    Send resume via mail or email to:
    Alpine Communications
    Attention: Human Resources
    923 Humphrey Street
    PO Box 1008
    Elkader, IA 52043
    e-mail alpineresumes@alpinecom.net
    Fax: 563-245-2887

  • 17 Days Ago
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F
Customer Service Representative
  • Food Management Search
  • Waterloo, IA FULL_TIME
  • Customer Service Representative Waterloo, IA $15-23/hour Our Waterloo, IA client is seeking a Customer Service Representative for office. This Customer Service Rep will provide support to the sales an...
  • 22 Days Ago
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N
Customer Service Representative (CSR)
  • NuCara Home Medical
  • Waterloo, IA FULL_TIME
  • NuCara Home Medical is seeking a full-time Customer Service Representative for our Waterloo location. This is an in-person position in our retail store at newly remodeled Waterloo store and is not a r...
  • 22 Days Ago
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P
Customer service representative
  • Planet Fitness
  • Waterloo, IA FULL_TIME
  • Job Summary Essential Duties and Responsibilities Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Handle all front desk related ...
  • Just Posted
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D
Customer service representative
  • Domino's Pizza
  • Waterloo, IA FULL_TIME
  • At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities yo...
  • 1 Day Ago
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D
Customer Service Representative
  • Domino's Pizza | Dubest Pizza Inc.
  • Waterloo, IA FULL_TIME
  • Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team!Job type: Full time and Part time, PermanentYou got game? You got spring in your s...
  • 4 Days Ago
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0 Customer Retention Representative jobs found in Waterloo, IA area

1
Part-Time Retail/Customer Service Associate
  • 1-800-FLOWERS.COM, Inc.
  • Waterloo, IA
  • Flowerama is looking for hardworking, upbeat, dependable individuals for day, evening, and weekend shifts. Our Florist a...
  • 4/25/2024 12:00:00 AM
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W
Greeter
  • Walmart
  • Waterloo, IA
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM
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T
Loss Prevention Customer Service Associate - Tactial Uniform
  • TJX Companies, Inc.
  • Waterloo, IA
  • LP CSA (TACTICAL UNIFORM)Acts as a visual deterrent to prevent potential loss/dishonesty. Wears a Company-issued Body Wo...
  • 4/23/2024 12:00:00 AM
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O
Customer Service Representative
  • Oculus Search Partners LLC
  • Waterloo, IA
  • Location Waterloo, IA **Customer Service Representative** **Waterloo, IA** **$15-23/hour** Our Waterloo, IA client is se...
  • 4/23/2024 12:00:00 AM
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P
Customer Service Associate - Full-Time & Part-Time
  • Panera Bread Company
  • Cedar Falls, IA
  • **Customer Service Associate - Full-Time & Part-Time** Location 6403 University Avenue, Cedar Falls, Iowa, 50613, United...
  • 4/23/2024 12:00:00 AM
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M
Customer Sales & Service Representative I, Front Counter (Non-Retail)
  • Mediacom Bolt
  • Waterloo, IA
  • ** Position Description** **Customer Sales & Service Representative I, Front Counter (Non-Retail)** Location **Waterloo,...
  • 4/22/2024 12:00:00 AM
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T
Loss Prevention Customer Service Associate - Tactial Uniform
  • The TJX Companies, Inc.
  • Waterloo, IA
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same com...
  • 4/22/2024 12:00:00 AM
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C
PROPERTY MANAGER I - FT HOURLY
  • CARDINAL CAPITAL MANAGEMENT INC
  • Waterloo, IA
  • Job Description Job Description Summary/Objective Manage property for owners or property management company by performin...
  • 4/21/2024 12:00:00 AM
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About Waterloo, Iowa

Waterloo is a city in and the county seat of Black Hawk County, Iowa, United States. As of the 2010 United States Census the population decreased by 0.5% to 68,406; the 2016 Census estimates the population at 67,934, making it the sixth-largest city in the state. The city is part of the Waterloo – Cedar Falls Metropolitan Statistical Area, and is the more populous of the two cities. According to the United States Census Bureau, the city has a total area of 63.23 square miles (163.76 km2), of which 61.39 square miles (159.00 km2) is land and 1.84 square miles (4.77 km2) is water. The average el...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$32,154 to $41,570
Waterloo, Iowa area prices
were up 0.8% from a year ago
View detail

What does a Customer Retention Representative do?

Customer Retention Representative in Greenville, MS
The Customer Retention Representative is part of a supportive, service-oriented team that.
November 29, 2019
Customer Retention Representative in Syracuse, NY
The specific duties of customer service representatives vary by industry.
January 04, 2020
Customer Retention Representative in Birmingham, AL
Receives calls to resolve basic and routine customer concerns in a timely and professional manner.
December 06, 2019