Customer Retention Representative jobs in Winston Salem, NC

We are looking for a responsible Customer Service Representative to perform a variety of tasks. Candidate must possess the ability to learn our parts and be able to speak with customers about them. Excellent oral and written communications skills are a must along with the ability to organize your work and use tools such as Microsoft Office. Position also involves learning our company software (Sage MAS) relating to customer service. Duties also include providing support to our managers and employees and assisting in the daily office needs.

Job Summary: Customer Service duties includes handling incoming calls from customers, dealers and salesmen. Fostering relationships by exceeding customer expectations on every call. Respond to product related questions, handle customer orders and set up return authorizations for warranty and non-warranty issues. Responsible for carrying out duties assigned by the Sales Manager.

Duties and Responsibilities: *

Proficient in basic sales skills to process Sales order requests and manage order status inquiries. Use skills to cross-sell or up-sell.

Responsible for explaining the features and benefits of JRM’s past and current product lines.

Respond to product related questions and set up return authorizations for warranty and non-warranty issues.

Respond to inquiries from Accounts and dealers regarding the status of orders.

Trouble-shoot account and consumer problems as well as freight tracing/follow up as necessary.

Develops and nurtures customer care and support.

Maintain contact lists.

Stay abreast of industry current events and trends.

Assist in handling product orders and questions for JRM Outside Sales Representatives, Dealers and Direct Customers.

Write and distribute email, correspondence, memos, letters, faxes and forms.

Be ready and willing to take on special projects and training as assigned, and to complete those projects with thoroughness and accuracy.

Assist in the preparation of regularly scheduled reports.

Develop and maintain a filing system.

Implement and monitor programs and assignments as directed by management and see them through to completion.

Interact with multiple departments.

Utilize efficiencies in multi-tasking to operate simultaneously in MAS200 (Sage), Outlook, Excel, and Intranet based tools.

Make outgoing sales calls to recruit new customers.

Qualifications: Ability to learn new computer software. Possess excellent Customer Service and relationship building skills. Problem Solving and ability to handle difficult Customers. Be analytical, detail-oriented, flexible and decisive. Demonstrate ability to work in an organized and efficient manner while multi-tasking. Intermediate to Expert usage of MS Word, Excel, Power Point and Outlook is a must.

Education: *bachelor’s degree (B.A. or B.S.) from four-year college or university or 3-5 years related customer service/admin assistant experience and/or training; or equivalent combination of education and experience preferred.

*Note: The responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Clemmons, NC 27012: Relocate before starting work (Required)

Work Location: In person