Customer Retention Supervisor jobs in Allentown, PA
Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Customer Retention Supervisor jobs
- Quality Customer Care
-
Allentown, PA
FULL_TIME
-
Customer Quality Care is in need of Virtual Assistants that can market and advertise for vacation packages while managing customer queries. You will also be asked to process Itineraries, modifications, and escalate complaints across a number of communication channels. Friendly approach to clients advising on their needs and request.
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer issues with Vendor/Suppliers
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Qualifications
- Comfortable using computers.
- Experience working with customer support.
- Knowledge of Social Media Platforms
- Hospitality is a PLUS
- Spanish Speaking PLUS
- High Speed Internet
- Computer/Tablet/Smart Phone
Industry
- Marketing and Advertising
- Customer Service
- Leisure, Travel & Tourism
Employment Type
- Part-time
- Full-time
- 23 Days Ago
- Shift4
-
Center, PA
FULL_TIME
- Responsibilities We are looking for a customer service supervisor to coach staff to deliver exceptional customer service to merchants and partners. The customer service supervisor focuses on monitorin...
- 14 Days Ago
- Sequential Tech
-
Bethlehem, PA
FULL_TIME
- Schedule: Tuesday, Wednesday, Thursday, Friday 12:30p-9p & Saturday 2:30p-11p (may change so must be flexible and available during program HOOP 8a-11p daily) Supervisory Responsibilities: Provide purp...
- 2 Days Ago
- JCPenney
-
Whitehall, PA
FULL_TIME
- Location: Whitehall, PA, United States - Lehigh Valley Mall 500 Lehigh Valley Mall Job ID: 1093358 Store Hourly Positions Job Type: Full-Time Date Updated: Apr 10, 2024 General Description General Des...
- 7 Days Ago
- TJX Companies
-
Bethlehem, PA
FULL_TIME
- Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
- 8 Days Ago
- Penn Community Bank
-
Dublin, PA
OTHER
- Overview Perform all activities required to service customers and manages the CSR staff. Responsibilities The following is a list of essential functions, which may be subject to change at any time and...
- 21 Days Ago
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0 Customer Retention Supervisor jobs found in Allentown, PA area
About Allentown, Pennsylvania
were up 1.5% from a year ago