Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Bilingual (Creole)
Day Shift
Primary Purpose
Coordinates programs focused on new employee training / onboarding. Assists new employees in the activities of the processing departments to achieve goals for customer satisfaction, safety, quality and yield;
as well as to reduce employee absenteeism and turnover - particularly with employees with less than 90 days of employment.
Major Duties & Responsibilities
Assists new employees on the Production floor to support them as they transition into their new role. This includes tracking skills improvement to meet certification level.
Responsible for monitoring absenteeism of new hires which includes contacting them if absent.
All other duties as assigned.
Qualifications
Last updated : 2024-03-22
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