Customer Retention Supervisor jobs in Brockton, MA

Clarke Customer Care is both New England’s premier appliance repair service and also its fastest growing. Unlike other service companies, we are focused exclusively on the luxury appliances produced by Sub-Zero, Wolf, Cove, Scotsman and Best.
Our customers entrust us with the care of their beautiful homes, so we strive to provide the best service experience. Deeply loyal customers are good for business, and we want our employees to have stable, well-paying careers that they can take pride and joy in.

Are you a hard-working, independent, and mechanically inclined professional? Are you looking for a stable and satisfying career that pays well? One where you work with both your hands and your mind? If you’re confident, good with people, and like solving problems, we have the career for you.
We are an established, professional company and offer full benefits:

• Family medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off and paid holidays
• Matching 401K
• Access to unlimited overtime
• Bonus opportunities
• Career path
• Paid training
• Potential tuition reimbursement
• Smart phone
• Company Laptop
• Company provided tools and uniforms.
• Dispatch from your home with company vehicle

Candidates must:

• Embrace our core values of Leadership, Cohesion and Consistency
• Possess a great attitude and professional appearance.
• Want to work in an environment that recognizes and rewards potential.
• Enjoy the customer service side of the job to earn the trust and goodwill of sophisticated clientele.
• Have a strong work ethic and be driven to deliver exceptional service experiences.
• Possess strong interpersonal and communication skills.
• Be tech-savvy, as more and more of our work involves computers.
• Be detail-oriented, able to follow specific process steps to ensure quality workmanship and write accurate service notes.
• Be a self-starter who is always willing to become an even better technician.
• Be able to lift 60 lbs., push 100 lbs., and pull 50 lbs.
• Have relevant experience or be willing to receive training.
• Pass a full background and drug screen.

The Appliance Service Technician role is a full-time position, Monday through Friday. Saturdays are optional, not mandatory!

If you are interested in becoming part of our dynamic and growing organization, please call or fill out an application.

(877) 925-2753

Job Type: Full-time

Work Location: On the road