Customer Retention Supervisor jobs in Cape Coral, FL
Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Customer Retention Supervisor jobs
Customer Relations Support Photo (VASR)
- Customer Engineering Services (CES) -cesservice
-
Port Charlotte, FL
FULL_TIME
-
Join Our Team Today!
For a limited time, we are offering $1000 sign-on bonuses!
Looking to kickstart a career in technical services?
Do you value independence in planning out your workday?
Hoping to find a company that values maintaining a work/life balance?
Like the idea of a Monday-Friday daytime job?
CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!
What You’ll Do…
You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!
The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.
You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:
Traveling to multiple customer locations on a daily basis
Interacting with customer’s employees, their management personnel, and their customers daily
Scheduling customer visits ensuring that projects and visit goals are completed timely
Assist customer with product promotion and support
Providing customer training as required
Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities
Evaluating equipment condition
Utilizing a phone application ticketing system to record daily activities
Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required
About CES
Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.
Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
RequirementsThe successful candidate will have the following qualifications:
Prior experience in retail, merchandising, field service, or customer service preferred
-
The ability to relate to customers in a professional and courteous manner
-
Good written, verbal, and listening skills
-
Good time-management skills
-
Ability to perform timely and accurate reporting
-
Ability to travel extensively (occasional overnight stays)
-
Possess basic computer, mobile device, and web-based applications skills
-
Understanding of iPhone and Google Workspace Suite (a plus)
-
Some technical aptitude
-
The ability to maintain excellent attendance and adherence to assigned work schedules
- The ability to lift up to 50lbs
Requirements:
-
High School Diploma or GED (formal training/technical school courses a plus)
-
Prior field maintenance experience (a plus)
-
Basic Computer and Mathematical Skills
-
Ability to adapt to ever-changing environments and work assignments
- Satisfactory driving record. Motor Vehicle report will be reviewed
Benefits
Benefits and Perks:
Company-paid vehicle provided
Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program
Company Provided Cell Phone
Company Credit Card
Paid ST/LT disability
Paid Life Insurance Policy
Paid Time Off
- 7 Days Ago
Customer Service Supervisor (CSS)
- Burlington
-
Springs, FL
FULL_TIME
- GENERAL PURPOSE OF POSITION: The Customer Service Supervisor is a part of the store leadership team responsible for driving profitable sales through consistent execution every day with every customer....
- 2 Days Ago
Customer Service Supervisor Part Time Now Hiring
- Marshalls
-
Naples, FL
PART_TIME
- All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the every...
- 17 Days Ago
Head of Talent Acquisition and Retention, Human Resources
- ZOOM TAN INC
-
Naples, FL
FULL_TIME
- Please Note: This is an in-office role located in Naples, FL Zoom Tan Inc. is the fastest growing UV and spray tanning company in America. We have completed multiple acquisitions, also while focusing ...
- Just Posted
Supervisor
- Aspen Dental
-
Punta Gorda, FL
FULL_TIME
- At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive...
- 19 Days Ago
Supervisor
- West Coast Pavers inc.
-
Fort Myers, FL
FULL_TIME
- Construction Supervisor (West Coast Pavers, Inc.-Fort Myers, FL), Must be able speak English,Portuguese & Spanish; Instructing orders; Interpersonal Skills; Conflict resolution; Time & Priority Mgmt; ...
- 6 Days Ago
Filters
- Current Active Filter
- Cape Coral, FL
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Retention Supervisor jobs found in Cape Coral, FL area
Transportation Program Manager
- Larson Design Group
-
Fort Myers, FL
- Job Description Job Description About Us Larson Design Group (LDG) is an award-winning, employee-owned Architecture, Eng...
- 4/23/2024 12:00:00 AM
Receptionist / Administrative Assistant
- American Windows & Shutters Inc dba Croci North America
-
Fort Myers, FL
- Job Description Job Description Job Overview: Our company is looking for a fulltime, detail-oriented professional who ca...
- 4/23/2024 12:00:00 AM
Community Director
- Gallery Residential
-
Fort Myers, FL
- Job Description Job Description Job Title: Community Director Department: Property Management Reports To: Regional Direc...
- 4/23/2024 12:00:00 AM
Instructional Associate III, College Tutoring Math
- Florida SouthWestern State College
-
Fort Myers, FL
- Job Description Florida SouthWestern State College is accepting resumes in search of a Instructional Associate III, Coll...
- 4/23/2024 12:00:00 AM
Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER AMENDED
- Department Of The Treasury
-
Fort Myers, FL
- Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
Internal Revenue Agent (Examiner) 12 MONTH ROSTER 'AMENDED'
- Department Of The Treasury
-
Fort Myers, FL
- Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
Project Manager
- J.R. Evans Engineering, P.A.
-
Fort Myers, FL
- Job Description Project Manager – FLOODPLAIN MANAGEMENT and STORMWATER DESIGN NOTE: The salary range listed by LinkedIn ...
- 4/21/2024 12:00:00 AM
Service Manager
- Trutech Inc
-
Fort Myers, FL
- ** Service Manager** **Job Category****:** Outside Service Technician **Requisition Number****:** SERVI023584 Showing 1 ...
- 4/19/2024 12:00:00 AM
About Cape Coral, Florida
Cape Coral /ˈkɒrəl/ is a city located in Lee County, Florida, United States, on the Gulf of Mexico. Founded in 1957 and developed as a planned community, the city grew to a population of 154,305 by the year 2010. The city's population estimate was 165,831 for 2013 and 179,804 for 2016. With an area of 120 square miles (310 km2), Cape Coral is the largest city between Tampa and Miami. It is a principal city in the Cape Coral – Fort Myers, Florida Metropolitan Statistical Area. The population estimate for the statistical area was 679,513 for 2014. The city is known as a "Waterfront Wonderland";...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$55,750 to $80,041
Cape Coral, Florida area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Customer Retention Supervisor do?
Customer Retention Supervisor in Elyria, OH
It is not hard to see the relationship between trust and customer retention.
December 24, 2019
Customer Retention Supervisor in New London, CT
Have you worked as a Customer Retention Supervisor before? Tell the CareerBliss community what you thought about your salary.
February 11, 2020
Customer Retention Supervisor in Carson City, NV
Leads a team of outbound Customer Retention Reps ensures delivery of all customer retention goals, manages hourly, daily, monthly goals, drives efficiencies, and overall performance levels.
January 23, 2020