Customer Retention Supervisor jobs in Champaign, IL
Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Customer Retention Supervisor jobs
Supervisor, Customer Service
- utah
-
Campus, IL
FULL_TIME
- The University Campus Store is seeking a Web Fulfillment Supervisor to oversee the University Campus Store web fulfillment, processing, and customer care center, located within the Campus Store. This is a temporary position that is expected to end by November 15, 2024. Under the direction of the E-Commerce Manager, this position is responsible for supervising the Store’s web fulfillment and customer care center. Job duties include supervising a team of web fulfillment associates, ensuring orders are processed accurately and promptly, and maintaining high standards of customer satisfaction. The teams managed by this position include our order processing, inventory management, and customer service teams. This position will ensure seamless coordination between departments to maintain high standards of customer satisfaction. This position requires strong leadership skills, a customer centric approach, and the ability to effectively supervise cross-functional teams. The University of Utah is the state’s public flagship institution and a top-tier research university. The University Campus Store is the retail arm of the University and is consistently ranked in the top 15 of institutionally run campus stores in the nation. We serve over 40,000 students, faculty, and staff along with millions of visitors each year.At the University Campus Store, we are dedicated to supporting the mission of the University, including its foundational values of Belonging, Campus Safety, Health and Well-Being, Sustainability, and Academic Freedom. We are dedicated to supporting these values and preparing students for lives of impact as leaders and citizens. We believe in the responsible stewardship of our intellectual, physical, and financial resources, ensuring the long‐term success and viability of the institution. We are looking for staff who can support this mission and provide a welcoming and engaging experience to the Campus Store and to University students, faculty, staff, and guests.What does a successful candidate look like Supervisor experience – You will provide clear and consistent direction and support to your direct reports, plan schedules, and delegate responsibilities to achieve maximum performance. Customer service skills – You will listen to customer feedback (internal and external), monitor service standards, and promptly address problems. Communication skills – You will communicate clearly, both verbally and in writing, to your colleagues and provide direction, support, and training as needed in your areas of expertise. Organizational skills – You will demonstrate excellent time management skills, work well in a fast-paced environment, multitask, and keep customer priorities, staff duties, and operational processes organized.Culture – Through mentoring and by example, you will cultivate a supportive and inclusive work environment where all staff, customers, and visitors have a sense of belonging in the Store. In the addition to salary, the University of Utah prides itself in our total benefit package, including but not limited to the following:11 paid Holidays per year14.2% employer contribution to retirement, where you pay nothing.Free UTA public transportation passBasic Life Insurance provided up to $25,000.50% tuition reduction for employee, spouse, after 6 – 12 months of employment and dependent children after 3 years of full-time employmentHealth coverage options that are both affordable and allow for access to care through the University of Utah health system.Paid parental leave (in addition to FMLA), if qualifiedProfessional development opportunitiesOptions for short-term and long-term disability insurance, supplemental life insurance, and HSA / FSA savings plans are available.Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel.
- 1 Month Ago
Supervisor
- JD Sports | Finish Line
-
Champaign, IL
FULL_TIME
- Store Management positions (Assistant Store Managers and Supervisors) will support the Store Manager in all aspects of daily execution of customer service, sales, and development of personnel while st...
- 22 Days Ago
Supervisor
- Sc2
-
Mattoon, IL
FULL_TIME
- Monitors and assists employees in the designated department.Depending on which department the position is for, will be required to perform the essential job duties of that area.Ability to effectively ...
- Just Posted
Supervisor
- TASC, Inc
-
Champaign, IL
FULL_TIME
- Description: At TASC (Treatment Alternatives for Safe Communities) our mission is to build a healthier, safer, more just society. Since 1976, we have been guided by the belief that every individual ho...
- 1 Month Ago
Supervisor, Facilities
- utah
-
Campus, IL
FULL_TIME
- Coordinates facility improvement projects and resources necessary to meet project schedules and budget requirements.Huntsman Cancer Institute is committed to cancer prevention, care, and survivorship ...
- 15 Days Ago
Inventory supervisor
- WIS International
-
Danville, IL
FULL_TIME
- Job Posting Inventory Supervisor Starting Wage From : $18.00-$20.00 Part Time : Paid hours depend on your availability and business need; the more you are available, the more you can earn! Perks of Wo...
- 16 Days Ago
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0 Customer Retention Supervisor jobs found in Champaign, IL area
Surgical Tech Extern
- CARLE
-
Urbana, IL
- The Surgical Technician Student Extern functions as an integral part of the perioperative team as the first, or second S...
- 4/24/2024 12:00:00 AM
RN - Patient Advisory Nurse (Weekend Program - Clinic)
- Hiring Now!
-
Champaign, IL
- ***Potential to be remote after approximately 6 month in office*** The Patient Advisory team is the first point of conta...
- 4/24/2024 12:00:00 AM
Clinic RN - Patient Advisory Nurse
- Hiring Now!
-
Champaign, IL
- ***Potential to be remote after approximately 6 month in office*** The Patient Advisory team is the first point of conta...
- 4/24/2024 12:00:00 AM
RN - Patient Advisory Nurse (Weekend Program - Clinic)
- Carle
-
Urbana, IL
- ***Potential to be remote after approximately 6 month in office*** The Patient Advisory team is the first point of conta...
- 4/24/2024 12:00:00 AM
RN - Patient Advisory Nurse (Weekend Program - Clinic)
- Hiring Now!
-
Savoy, IL
- ***Potential to be remote after approximately 6 month in office*** The Patient Advisory team is the first point of conta...
- 4/24/2024 12:00:00 AM
Clinic RN - Patient Advisory Nurse
- Hiring Now!
-
Savoy, IL
- ***Potential to be remote after approximately 6 month in office*** The Patient Advisory team is the first point of conta...
- 4/24/2024 12:00:00 AM
Surgical Tech Extern
- Hiring Now!
-
Urbana, IL
- The Surgical Technician Student Extern functions as an integral part of the perioperative team as the first, or second S...
- 4/23/2024 12:00:00 AM
Route Sales Professional Express Route
- Bimbo Bakeries USA Inc
-
Urbana, IL
- Location: Location: Route Sales Professional Express Route in Urbana, IL at Bimbo Bakeries USA Location * **Location:** ...
- 4/21/2024 12:00:00 AM
About Champaign, Illinois
Champaign (English: /ˌʃæmˈpeɪn/) is a city in Champaign County, Illinois, United States. The city is 135 miles (217 km) south of Chicago, 124 miles (200 km) west of Indianapolis, Indiana, and 178 mi (286 km) northeast of St. Louis, Missouri. The United States Census Bureau estimates the city was home to 87,432 people as of July 1, 2017. Champaign is the tenth-most populous city in Illinois, and the state's fourth-most populous city outside the Chicago metropolitan area. It is included in the Champaign–Urbana metropolitan area.
Champaign is notable for sharing the campus of the University of Il...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$57,656 to $82,777
Champaign, Illinois area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Retention Supervisor do?
Customer Retention Supervisor in Elyria, OH
It is not hard to see the relationship between trust and customer retention.
December 24, 2019
Customer Retention Supervisor in New London, CT
Have you worked as a Customer Retention Supervisor before? Tell the CareerBliss community what you thought about your salary.
February 11, 2020
Customer Retention Supervisor in Carson City, NV
Leads a team of outbound Customer Retention Reps ensures delivery of all customer retention goals, manages hourly, daily, monthly goals, drives efficiencies, and overall performance levels.
January 23, 2020