Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Responsibilities
· The Quality technician is the primary Quality Assurance floor contact
· Ensure quality procedures are being followed and product conformance and quality standards meets customer expectations
· Eliminate waste in all 3 factory areas – mixing, components and finishing
· Diagnose and analyze root cause of waste (scrap, Ahvalli, wasted time etc.) in all 3 factory areas
· Compile necessary reports for the immediate supervisor and factory personnel
· Compile “One Point Lessons” along with quality engineers for operators to learn from
· Maintain all necessary records in the working documentation/enter data in computer-aided production control systems in accordance with the Company’s internal procedures
· All other duties as required
Skills
· Ability to perform root cause analysis and apply statistics to problem solving
· Strong problem solving skills required using established methodologies including 8-D, 5-WHY, Ishikawa, etc.
· Knowledge of technological processes and production modes
· Knowledge of main process and design data of the manufactured products
· Knowledge of quality standards
· Ability to identify production defects and develop methods to prevent defects
· Time management and organization skills
· Attention to detail
· Strong computer skills including basic knowledge of computer-based manufacturing applications
· Proficient with MS-Office application suite
· Proven technical skills
· Strong communication skills (both written and oral)
· Ability to work in a team environment
· Ability to work independently and under pressure
· Commitment to excellence, high standards and ethical business conduct; continuous improvement mindset.
Requirements
· High School Diploma or GED required
· Associate degree in technical field preferred, equivalent experience substitute
· 2 years minimum working experience in related field
· Experience with Lean Principles preferred
· Experience with Oracle preferred
Physical Demands/Work Environment
· Operates in both an office environment and manufacturing environment including indoor environmental conditions and noise.
· Must be able to continuously stand, hear, listen, talk, walk, bend, stoop, kneel or squat.
· Occasionally required to sit, use repetitive hand motion, pull, push and lift up to 20 pounds.
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