Customer Retention Supervisor jobs in Chico, CA

Job Description

Danny Day Insurance Agency seeks a dedicated and friendly Retention Specialist to join our team in Redding, California. As a Retention Specialist, you will be crucial in building and maintaining strong relationships with our valued clients. This non-remote position offers the opportunity to work directly with customers and provide exceptional service.

At the Danny Day Insurance Agency, we pride ourselves on our commitment to customer satisfaction. As a Retention Specialist, you will be responsible for proactively reaching out to existing policyholders to ensure their continued satisfaction, address any concerns or questions, and provide personalized solutions.

Experience in the industry is not necessary. Our training and resources are top-notch; if you have what it takes, we will get you up to speed.

We have multiple locations here in California. There is much room to grow on our team and room for advancement. We will coach, mentor, and train you as you move up in the company. Our team is very close and family-oriented. We all work superbly together and truly have an incredible team environment in our agency. Culture is SUPER important to us, and we hope you can add to ours.

If you want a career on a high-performing team that cares about people, we want to talk to you!

THIS LISTING IS FOR OUR OFFICE IN REDDING, CA

The Danny Day Agency's core values are: 

Positive mindset, team player, customer-focused, coachable and self-driven. 

We lead with these core values daily, allowing our team members to enjoy being a part of the agency and their team to provide excellent service for our clients and each other.

Benefits

Responsibilities

Essential Duties and Responsibilities:

• Proactively contacting existing policyholders to review their upcoming policy renewals with them
• Actively work renewals to be sure clients do not lose their insurance coverage
• Addressing customer questions, concerns, and requests in a timely and professional manner
• Providing personalized recommendations and solutions to meet policyholders' insurance needs
• Retaining policyholders by promoting the value and benefits of our insurance products and services
• Maintaining accurate and up-to-date customer records in our CRM system

Requirements

Requirements:

• Prior experience in a customer service or retention role, preferably within the insurance industry
• Excellent communication and interpersonal skills, with a friendly and professional demeanor
• Strong problem-solving abilities and the ability to think quickly on your feet
• Attention to detail and accuracy in documenting customer interactions and information
• Ability to work collaboratively as part of a team and contribute to a positive work environment

About You:

• You have an upbeat and positive attitude
• Genuinely care about those around you
• You're Highly Motivated
• Learning and Growing is important to you
• You are A loveable person who is fantastic with others
• Integrity and Honesty are very important to you
• Passionate about helping people and excited to teach others about their insurance
• Love to Build New Relationships
• Genuinely care about your clients, and you want the best for them
• Organization and Task Management come quickly to you
• You communicate easily and often with your team
• Teamwork and being on an excellent supportive team are essential to you
• You are resourceful and not afraid to keep working till you find the correct answer
• Having a mentor and someone to push you excites you about this opportunity
• You genuinely care about your team and work great with them

Must-Have:

1. Ability to pass a background check
2. Valid Drivers License & Reliable Transportation

We would love to hear from you if you are a dedicated and customer-focused individual looking to join an amazing team. Apply now to be considered for this exciting opportunity!