Customer Retention Supervisor jobs in Cincinnati, OH

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer Service and Retention Representative
  • Schneller and Knochelmann Plumbing, Heating & Air
  • Covington, KY FULL_TIME
  • At Schneller Knochelmann Plumbing, Heating & Air, or mission is to provide superior plumbing, heating, and air services by offering customers the very best solutions to their problems. Build a world renowned team through education and recognition.

    Job Summary:

    We re looking for exceptional customer service representatives to help us achieve booked appointment goals and do whatever is necessary to promote outstanding customer satisfaction.

    As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth.

    Responsibilities

    • Convert customer leads into booked service or maintenance appointments.
    • Convert incoming customer calls into booked service appointments.
    • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
    • Respond to customer requests, resolving issues and promoting the brand.
    • Be professional and establish customer rapport, encouraging repeat business.
    • Participate in training to boost booked calls and practice outbound calling.
    • Adhere to the company s plan for resolving customer complaints quickly and favorably.
    • Maintain and update customer database with complete and accurate information.

    Requirements:

    • Proven track record in customer service.
    • IT competent; good typist and proficient with phone systems.
    • Highly organized with exceptional follow-through abilities.
    • Strong verbal and written communications.
    • Ability to build trust and demonstrate empathy.
    • Passionate about Schneller Plumbing, Heating, and Air; loves the brand.
    • Bachelor degree or equivalent is a plus, but not required.
    • Engaging personality that blends well with a fast-paced, goal-driven environment.
    • Competitive individual contributor who also loves to win as a team.
    • Highly motivated, flexible and great attitude on life.

    Benefits:

    • Paid Vacation
    • Sick Time
    • Holiday Pay
    • Health Insurance
    • 401K/IRA Plans
    • All Training Included
    • Company Parties/Events
    • Bonuses!!
  • 10 Days Ago

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Production Supervisor - Florence, KY
  • Signode -Production Supervisor
  • Florence, KY FULL_TIME
  • Production Supervisor - Florence, KY Apply Now Description/Job Summary SUMMARYResponsible for the operational plan, performance, and improvement of the manufacturing facility. Responsible for managing...
  • 1 Month Ago

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Retention Associate
  • FIS
  • Cincinnati, OH FULL_TIME
  • Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma Travel Percentage : 0%Job DescriptionWhat you will be doingYou will ...
  • 1 Month Ago

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Supervisor, Customer Services
  • Envoy Air Inc.
  • Hebron, KY FULL_TIME
  • Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Co...
  • 22 Days Ago

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Customer Experience Supervisor
  • JCPenney
  • Colerain, OH FULL_TIME
  • As the Customer Experience Supervisor I – You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training ...
  • 1 Day Ago

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Customer Service Agent Supervisor
  • PrimeFlight Aviation Services, Inc.
  • Hebron, KY FULL_TIME
  • INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, ...
  • 3 Days Ago

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0 Customer Retention Supervisor jobs found in Cincinnati, OH area

Cincinnati (/ˌsɪnsɪˈnæti/ SIN-sih-NAT-ee) is a major city in the U.S. state of Ohio, and is the government seat of Hamilton County. Settled in 1788, the city is located at the northern side of the confluence of the Licking and Ohio rivers, the latter of which marks the state line with Kentucky. The city drives the Cincinnati–Middletown–Wilmington combined statistical area, which had a population of 2,172,191 in the 2010 census making it Ohio's largest metropolitan area. With a population of 296,943, Cincinnati is the third-largest city in Ohio and 65th in the United States. Its metropolitan ar...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$58,066 to $83,365
Cincinnati, Ohio area prices
were up 1.1% from a year ago

Customer Retention Supervisor in Elyria, OH
It is not hard to see the relationship between trust and customer retention.
December 24, 2019
Customer Retention Supervisor in New London, CT
Have you worked as a Customer Retention Supervisor before? Tell the CareerBliss community what you thought about your salary.
February 11, 2020
Customer Retention Supervisor in Carson City, NV
Leads a team of outbound Customer Retention Reps ensures delivery of all customer retention goals, manages hourly, daily, monthly goals, drives efficiencies, and overall performance levels.
January 23, 2020