Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Description Primary Location
United States of America-OHIO-Greene County-Fairborn Compensation : $23.13 - $28.64 Job Function
Customer Service Customer Service Supervisor - PN20065854 ( 2200017D ) Job Duties
Our mission is to serve injured workers and Ohio employers through expeditious and impartial resolution of issues arising from workers' compensation claims and through the establishment of adjudication policy.
The Industrial Commission is seeking an experienced team leader with a customer focused background who can embrace daily challenges while showing empathy and adaptability while providing direction and leadership to support staff and many different OIC customers.
The selected individual must be analytical and have strong and clear communication skills, patience, good listening skills and attention to details.
What You'll Do :
Under general direction supervises and directs customer service assistants, Administrative Professional 1s and clerical staff activity in the Dayton District Office :
Participates in all management training and seminars :
Prepares weekly and monthly reports; analyzes daily, weekly and monthly Information Technology reports :
Whats in it for you :
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees.
For a list of all the State of Ohio Benefits, visit our ! Our benefits package includes :
Medical Coverage
Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan.
Dental, Vision and Basic Life Insurance
Dental, vision and basic life insurance premiums are free after one year of continuous service.
Time Away From Work and Work / Life Balance
Paid time off, including vacation, personal, and sick leave
11 paid holidays per year
Childbirth / Adoption leave
Ohio Public Employees Retirement System
OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of his / her salary towards his / her retirement.
The employer contributes an amount equal to 14% of the employees salary. Visit the for more information.
Deferred Compensation
The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the for more information.
Qualifications
12 mos. trg. or 12 mos. exp. as ombudsman in governmental agency or private sector.
prepare meaningful, precise & accurate reports.
Developed after employment.
Some travel required.
Unless required by legislation or union contract, external candidates can expect starting salary to be set at the lowest rate of the salary range with gradual increases during and / or after completing probation and following successful annual performance review periods, for applicable positions.
Background Check Information The final candidate selected for the position will be required to undergo a criminal background check.
Last updated : 2024-04-23
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