Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Tri State Distributors has an immediate opening for a Customer Service Representative to join our team in Ocala, FL. Bilingual for English/Spanish needed for customer clientele.
Established in 1983, Tri State Distributors has expanded to cover the southeastern United States as one of the leading suppliers serving the LP gas, HVAC and Manufactured Housing industries. The company takes pride in maintaining traditional values of fair, dependable and courteous service to all their valued customers. Each branch location is a free standing profit center within the multi-branch company.
Primary responsibilities include:
Tri State Distributors has immediate openings, excellent starting pay rates and a potential first year retention bonus of $2,000! ($1,000 at hire, $500 at 90 days, $500 at 180 days)
Pleasant working conditions, with bonus potential and other benefits.
Monday - Friday, 8:00 am - 5:00 pm
Job Requirements:
Tri State Employees Enjoy:
EOE M/F/V/D
Clear All
0 Customer Retention Supervisor jobs found in Gainesville, FL area