Customer Retention Supervisor jobs in Johnstown, PA
Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Customer Retention Supervisor jobs
- McLaren Health Care
-
Indiana, PA
FULL_TIME
-
We are looking for a Supervisor, Customer Service Training to join us in leading our organization forward.
McLaren Integrated HMO Group (MIG), a division of McLaren Health Care Corporation, is an organization with a culture of high performance and a mission to help people live healthier and more satisfying lives.
McLaren Health Plan and MDwise, Inc., subsidiaries of MIG, value the talents and abilities of all our employees and seeks to foster an open, cooperative and dynamic environment in which employees and the health plans can thrive. As an employee MIG, you will be a part of a dynamic organization that considers all our employees as leaders in driving the organization forward and delivering quality service to all our members.
McLaren Health Plan is our Michigan-based health plan dedicated to meeting the health care needs of each of our Michigan members. Learn more about McLaren Health Plan at https://www.mclarenhealthplan.org
MDwise is our Indiana-based health plan, working with the State of Indiana and Centers for Medicare and Medicaid Services to bring you the Hoosier Healthwise and Healthy Indiana Plan health insurance programs. Learn more about MDwise, Inc. at https://www.mdwise.org/
Position Summary:
Responsible for the training curriculum, new employee onboarding, and ongoing annual training in the Customer Service Departments at McLaren Health Plan and MDwise to meet organizational quality and customer service goals. Participates in the hiring of customer service staff. Responsible for overseeing performance, and development of customer service staff during their employment introductory period. Conducts and tracks quality monitoring of member contacts to ensure quality assurance standards are met, regarding timeliness, appropriateness, and cost effectiveness. Develops and presents in-services on changes or new programs. Conducts annual refresher trainer. Re-orients staff as needed. Is the recognized resource of the department for problem solving, including research and implementation of sound decision making, using independent judgment to exercise authority on, behalf of MIG by keeping the organization’s mission, vision, and values at the forefront. Assists where necessary or through project management those business ventures undertaken by the Company to ensure its profitable future.
This is a leadership position with hybrid requirements to come onsite as scheduled with leader, Indianapolis, IN.
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
#LI-AK1
Qualifications:
Required:
- Associate Degree in business health care or related field; or high school diploma with two (2) years of related experience.
- Two (2) years’ experience in customer service in a high-volume call center or related experience.
Preferred:
- Two (2) years’ experience in a supervisory role with direct reports leading or assisting in all phases of effective supervision (i.e.. Recruitment, performance management, training).
Additional Information - Associate Degree in business health care or related field; or high school diploma with two (2) years of related experience.
- Just Posted
- JCPenney
-
Johnstown, PA
PART_TIME
- Customer Service & Sales - Greets and assists customers in finding products and partners with other team members when additional help is needed - Models for and holds team accountable for outstanding ...
- 1 Month Ago
- Omni Hotels & Resorts
-
Bedford, PA
OTHER
- Location Bedford Springs Resort Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide,...
- 4 Days Ago
- Latrobe Specialty Metals Company
-
Latrobe, PA
FULL_TIME
- Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and t...
- 16 Days Ago
- Ross Stores
-
Johnstown, PA
FULL_TIME
- Our values start with our people, join a team that values you!We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has alwa...
- 16 Days Ago
- Omni Hotels & Resorts
-
Bedford, PA
OTHER
- Location Bedford Springs Resort Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide,...
- 18 Days Ago
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0 Customer Retention Supervisor jobs found in Johnstown, PA area
- Eli Lilly And Company
-
Indiana, PA
- Associate Director Process Control Engineering page is loaded Associate Director Process Control Engineering Apply locat...
- 4/24/2024 12:00:00 AM
- PCNA
-
New Kensington, PA
- Who are we? Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products...
- 4/24/2024 12:00:00 AM
- Transteck Inc - Altoona
-
Duncansville, PA
- TRANSTECK, INC. JOB DESCRIPTION Job Title: Shop Assistant Job Reports To: Shop Foreman/Service Manager Exempt or Non-Exe...
- 4/22/2024 12:00:00 AM
- Department Of The Treasury
-
Altoona, PA
- Duties WHAT IS THE HCO - HUMAN CAPITAL OFFICE DIVISION? A description of the business units can be found at: https://www...
- 4/22/2024 12:00:00 AM
- BosWell Pharmacy Services / Martellas Pharmacies
-
Johnstown, PA
- Job Description Job Description Retail Pharmacist Full-time / Rotating Saturdays / No Sundays Martella’s Pharmacies – Jo...
- 4/21/2024 12:00:00 AM
About Johnstown, Pennsylvania
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