Customer Retention Supervisor jobs in Lansing, MI

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer Retention Representative -100% Remote
  • Frontdoor
  • Lansing, MI OTHER
  • Overview

    Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

    Responsibilities

    Summary: * *

    As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve customer dissatisfaction. You are responsible for Communicating and reinforcing the value and benefits of products and services.

    Responsibilities: * *

    • Responds to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter).

    • Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction.

    • Investigates, researches, and adapts solutions where possible to meet the customer’s needs and retain the customer.

    • Communicates and reinforces the value and benefits of products and services to customers.

    • Analyzes customer product and/or service plans to determine potential price concessions.

    • Maintains an acceptable customer retention percent rate while following policy and procedural guidelines.

    • Maintains general knowledge and awareness of marketing campaigns and offers for use in retaining customers (e.g., product conversion).

    • Tracks customer feedback and provides to management.

    • May assume other duties as applied.

    #INCSC

    Qualifications

    Minimum Education, Licensure and Professional Certification requirements:  High school diploma or general education degree (GED) required

    Minimum Experience required: 3 years of customer service experience and/or training required

    Required Skills: *  *

    •  Must have internet access with minimum 4.6Mbps upload/download speeds

    • Customer service and conflict resolution skills

    • Written and verbal communication skills, including influencing and persuading

    • Knowledge of and ability to apply contractual terms and concepts

    • Knowledge of policies and procedures

    • Computer skills (Microsoft Word, Excel, Outlook)

    • Attention to detail

    • Analytical skills

    • Organizational and time management skills

    Preferred Skills: *  *

    •  Empathy - true empathy exhibited while on the job in this role builds authenticity and positive rapport with worried, uncertain, and irate customers.

    • Organization – Varied organizational skills like notetaking, time management, and prioritizing help agents handle daily workloads.

    • Leads conversations with positivity and control – leads members to identified outcome and controls the conversation in a positive fashion.

    Other/State Specific

    Pay Transparency Blurb:

    This role pays $16.00 plus job based incentive , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

    At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

    Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

    Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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    ID 2024-3370

    Category Customer Service/Support

    Type Full Time

    Company AHS American Home Shield Corp

  • 1 Month Ago

A
Sales Retention Specialist
  • Ayers Basement Systems
  • Lansing, MI FULL_TIME
  • $85,000 - $120,000 (Salary Commission)What you'll get:401k with company matchDental insuranceDisability insuranceFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time ...
  • 20 Days Ago

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Supervisor
  • Tim Hortons | EGK INC.
  • Owosso, MI FULL_TIME
  • As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and p...
  • 1 Day Ago

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Supervisor
  • Autoport Limited
  • Charlotte, MI FULL_TIME
  • Autoport Limited is actively seeking a dedicated Supervisor to join our dynamic team! At Autoport Limited, we foster a vibrant and inclusive environment where your skills can flourish in a supportive,...
  • 2 Days Ago

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Supervisor
  • BOPI LAN, LLC
  • Lansing, MI FULL_TIME
  • "You are applying for work with a franchisee of Boston’s Restaurant and Sports Bar, not Boston Pizza Restaurants, LP. Or any of its affiliates. If hired, the franchisee will be your only employer. Fra...
  • 9 Days Ago

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Supervisor
  • Boston's Pizza
  • Lansing, MI FULL_TIME
  • " You are applying for work with a franchisee of Boston’s Restaurant and Sports Bar, not Boston Pizza Restaurants, LP. Or any of its affiliates. If hired, the franchisee will be your only employer. Fr...
  • 10 Days Ago

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0 Customer Retention Supervisor jobs found in Lansing, MI area

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Board Certified Behavior Analyst (Bcba $10,000 Sign ON Bonus
  • Centria Autism
  • Jackson, MI
  • Centria Autism is the largest provider of Applied Behavior Analysis (ABA) for children with Autism Spectrum Disorder (AS...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • East Lansing, MI
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/27/2024 12:00:00 AM

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Machine Tool or Industrial Electrician
  • F. P. Miller Co.
  • Howell, MI
  • Job Description Job Description F.P. Miller Co., who has been serving the machine tool markets for over 75 years, is see...
  • 3/27/2024 12:00:00 AM

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Operations Administrative Assistant
  • Capital Area Transportation Authority
  • Lansing, MI
  • Job Description Job Description Job Summary - Essential Functions: The Operations Administrative Assistant provides dire...
  • 3/26/2024 12:00:00 AM

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Board Certified Behavior Analyst (Bcba) $10,000 Sign ON Bonus
  • Centria Autism
  • Lansing, MI
  • Centria Autism is the largest provider of Applied Behavior Analysis (ABA) for children with Autism Spectrum Disorder (AS...
  • 3/26/2024 12:00:00 AM

C
Board Certified Behavior Analyst (Bcba) $10,000 Sign ON Bonus
  • Centria Autism
  • Lansing, MI
  • Centria Autism is the largest provider of Applied Behavior Analysis (ABA) for children with Autism Spectrum Disorder (AS...
  • 3/25/2024 12:00:00 AM

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Director of Strategic Talent Mgmt, UA / Human Resources Manager
  • Michigan State University
  • East Lansing, MI
  • Director of Strategic Talent Mgmt, UA / Human Resources Manager Job no: 932578 Work type: Support Staff Pay Grade: 14 Ma...
  • 3/25/2024 12:00:00 AM

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Assistant Manager PT>
  • Maurices
  • Howell, MI
  • Maurices - [ASM / Store Supervisor] As an Assistant Store Manager at Maurices, you'll: Lead and inspire a team focused o...
  • 3/24/2024 12:00:00 AM

Lansing /ˈlænsɪŋ/ is the capital of the U.S. state of Michigan. It is mostly in Ingham County, although portions of the city extend west into Eaton County and north into Clinton County. The 2010 Census placed the city's population at 114,297, making it the fifth largest city in Michigan. The population of its Metropolitan Statistical Area (MSA) was 464,036, while the even larger Combined Statistical Area (CSA) population, which includes Shiawassee County, was 534,684. It was named the new state capital of Michigan in 1847, ten years after Michigan became a state. The Lansing metropolitan area,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$57,478 to $82,521
Lansing, Michigan area prices
were up 1.3% from a year ago

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