Customer Retention Supervisor jobs in Lubbock, TX
Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Customer Retention Supervisor jobs
Permit and Customer Service Supervisor
- City of Midland
-
TX, TX
FULL_TIME
-
The Residential Permit and Customer Service Supervisor oversees the efficient operation of the One-Stop-Shop and Permit Counter while prioritizing exceptional customer service and satisfaction. The position also serves as the Senior Residential Plans Examiner.
Under general direction from the Building Official and the Development Services Officer, the Residential Permit and Customer Service Supervisor manages the One-Stop-Shop and Permit Counter team, ensuring smooth permit processing and delivering outstanding customer service. The position performs simple and complex reviews of residential permit submittals and issues the corresponding permits in a timely manner.- Supervise daily operations of the One-Stop-Shop and Permit Counter, ensuring timely and accurate permit processing.
- Provide guidance and support to staff in handling customer inquiries, complaints, and transactions.
- Collaborate with other departments to streamline processes and enhance customer service delivery.
- Oversee the resolution of permit-related issues and ensure compliance with relevant regulations.
- Performs residential plan reviews on new construction homes as well as various new projects on existing properties.
- Oversee cashiering functions, including billing, verifying payments, and reconciling accounts.
- Monitor and evaluate staff performance, providing training and coaching as needed to maintain high service standards.
- Participates in the hiring process of new employees including reviewing applications, resumes, and performing interviews.
- Develop and implement strategies to improve the overall customer experience at the One-Stop-Shop and Permit Counter.
- Prepare reports and analyze data to identify areas for improvement and implement corrective actions.
- Stay updated on changes in permit regulations and procedures, ensuring staff compliance.
- Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
- Handle escalated customer inquiries or complaints and ensure prompt resolution.
- Attend regular training sessions for related activities.
- Regularly communicate with elected officials, city management, and staff from other departments.
- Perform related duties and responsibilities as assigned.
- Bachelor's Degree from an accredited college or university with coursework in a related construction or management field preferred.
- Minimum of 5 years of experience in customer service or related field, with 2-3 years in a supervisory role of increasing responsibilities.
- Knowledge of permit processing procedures, local and state regulations, and familiar with the International Building Codes (ICC).
- Any combination of the previous qualifications will be considered.
- Strong communication and interpersonal skills.
- Skilled in de-escalating conflicts.
- Ability to multitask, prioritize workload, and work effectively under pressure.
- Proficiency in computer applications and office software.
- Customer-centric mindset with a commitment to delivering exceptional service.
- Valid Texas driver's license.
- Thorough understanding of permit processing and customer service principles.
- Excellent leadership and team management skills.
- Analytical and problem-solving abilities.
- Ability to effectively communicate with diverse stakeholders.
- Detail-oriented with a focus on accuracy and efficiency.
- Adaptability and willingness to learn new procedures and technologies.
- Strong organizational skills and ability to handle multiple tasks simultaneously.
- Ability to communicate effectively with the public, contractors, developers, elected officials, department heads, and other city staff through in-person contact, phone calls, and by emails.
- Occasional overtime may be required.
- Ability to work in a fast-paced environment.
- Willingness to attend training sessions or workshops as necessary.
- 1 Day Ago
Customer Service Supervisor
- Lubbock National Bank
-
Lubbock, TX
FULL_TIME
- ************************************************************* For consideration, interested applicants MUST APPLY ONLINE at: www.lubbocknational.com/careers.aspx **************************************...
- 1 Month Ago
Customer Care Supervisor
- BrightStar Care of Lubbock
-
Lubbock, TX
FULL_TIME
- Are you passionate about making a positive impact on patient’s lives? Join our team as a Customer Care Supervisor, CCS. In this role you will supervise team members in 1 of two departments, pediatrics...
- 29 Days Ago
Supervisor, Customer Services
- Envoy Air Inc.
-
Midland, TX
FULL_TIME
- Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Co...
- Just Posted
Customer Experience Supervisor Part-Time
- TJX Companies
-
Lubbock, TX
PART_TIME
- All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the every...
- 10 Days Ago
Customer Experience Supervisor Full-Time
- TJX Companies
-
Lubbock, TX
FULL_TIME
- All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the every...
- 9 Days Ago
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0 Customer Retention Supervisor jobs found in Lubbock, TX area
Area Supervisor
- McDonald's
-
Lubbock, TX
- This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's US...
- 4/18/2024 12:00:00 AM
Leasing Consultant, Multifamily
- Cushman & Wakefield
-
Lubbock, TX
- Job Title Leasing Consultant, Multifamily Dakota Arms (https://www.dakotaarmsapts.com/) Job Description Summary As a Lea...
- 4/18/2024 12:00:00 AM
General Manager - Taj Hospitality Management
- TAJ HOSPITALITY MANAGEMENT LLC
-
Lubbock, TX
- Job Details Level Management Job Location TAJ Hospitality Management - Lubbock, TX Position Type Full Time Education Lev...
- 4/18/2024 12:00:00 AM
General Manager - Choice Hotels International Property
- TAJ HOSPITALITY MANAGEMENT LLC
-
Lubbock, TX
- Job Details Level Management Job Location TAJ Hospitality Management - Lubbock, TX Position Type Full Time Education Lev...
- 4/18/2024 12:00:00 AM
Sales Representative - West Texas - Patient Handling
- Stryker
-
Lubbock, TX
- Work Flexibility: Field-based Sales Representative - Patient Handling Who we want Hard-working winners. Confident, compe...
- 4/17/2024 12:00:00 AM
General Manager - IHG Properties
- TAJ HOSPITALITY MANAGEMENT LLC
-
Lubbock, TX
- Job Details Level Management Job Location TAJ Hospitality Management - Lubbock, TX Position Type Full Time Education Lev...
- 4/17/2024 12:00:00 AM
Sales Representative - West Texas - Patient Resuscitation and Treatment
- Stryker
-
Lubbock, TX
- Work Flexibility: Field-based Patient Resuscitation and Treatment Sales Representative Who we want Hard-working winners....
- 4/15/2024 12:00:00 AM
About Lubbock, Texas
Lubbock (/ˈlʌbək/ LUB-ək)
is the 11th-most populous city in the U.S. state of Texas and the county seat of Lubbock County. With a population of 256,042 in 2015, the city is also the 83rd-most populous in the United States. The city is located in northwestern part of the state, a region known historically and geographically as the Llano Estacado, and ecologically is part of the southern end of the High Plains, lying at the economic center of the Lubbock metropolitan area, which has a projected 2020 population of 327,424.
Lubbock's nickname, "Hub City", derives from it being the economic, educat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$53,189 to $76,364
Lubbock, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Customer Retention Supervisor do?
Customer Retention Supervisor in Elyria, OH
It is not hard to see the relationship between trust and customer retention.
December 24, 2019
Customer Retention Supervisor in New London, CT
Have you worked as a Customer Retention Supervisor before? Tell the CareerBliss community what you thought about your salary.
February 11, 2020
Customer Retention Supervisor in Carson City, NV
Leads a team of outbound Customer Retention Reps ensures delivery of all customer retention goals, manages hourly, daily, monthly goals, drives efficiencies, and overall performance levels.
January 23, 2020