Customer Retention Supervisor jobs in Madison, WI

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Lead agent
  • American Customer Care
  • Platteville, WI FULL_TIME
  • Job Description :

    Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to other agents.

    As a lead agent, you will be reporting directly to your assigned Team Lead for the program. You will support your Team Lead by driving performance of the agents under your individual team.

    You must always role model the behaviors expected of someone in a management position. You will also fill in for the Team Lead when they are not in.

    Duties :

    • Handle customer inquiries both telephonically and by email
    • Manage and resolve customer complaints
    • Provide customers with product and service information
    • Enter new customer information into system & update existing customer information
    • Process orders, forms and applications
    • Identify and escalate priority issues
    • Handle supervisor calls
    • Follow all PCI compliance procedures when handling customer information
    • Assist the team leader in the day to day activities of the team
    • Mentor new hires and help them acclimate to the call floor
    • Last updated : 2024-03-27

  • Just Posted

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Customer Service Supervisor
  • Pellitteri Waste Systems Inc
  • Madison, WI FULL_TIME
  • Customer Service - Residential Supervisor Pellitteri Waste Systems, Inc. Madison, WI, USA Compensation: $25.00/hr Employment Type: Full-Time Hourly (average 45 hours per week) Why Work Here? Do you co...
  • Just Posted

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Supervisor, Customer Services
  • Envoy Air Inc.
  • Madison, WI FULL_TIME
  • Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Co...
  • 1 Month Ago

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Supervisor Customer Service- Integrated Supply
  • Vallen Distribution
  • Horicon, WI FULL_TIME
  • Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on bei...
  • 1 Month Ago

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Machine Operator - $4,000 RETENTION BONUS!
  • Amcor
  • Madison, WI FULL_TIME
  • SHIFTS AVAILABLE:8-Hour, Monday-Friday, 2:00pm-10:00pm or Sunday-Thursday, 10:00pm-6:00am.COMPENSATION: $19-$25/hr (based on skillset)$4,000 RETENTION BONUS! BENEFITS: Up to $4,000 retention AND refer...
  • 2 Days Ago

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Assistant Director of Nursing - RN ** Sign On and Retention Bonus
  • Belmont Health & Rehabilitation
  • Madison, WI FULL_TIME
  • o Exhibits attitudes and behaviors that show a commitment to meeting and exceeding customer expectations at all timeso Demonstrates commitment to the core values of hospitality, stewardship, integrity...
  • 2 Days Ago

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0 Customer Retention Supervisor jobs found in Madison, WI area

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Customer Support Specialist
  • United Alloy Inc
  • Janesville, WI
  • ** United Alloy, Inc.** ** Customer Support Specialist** Janesville, WI 53545 **United Alloy is seeking an actively enga...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Compliance Automation Specialist - Examiner) 12 MONTH ROSTER (Amended)
  • Department Of The Treasury
  • Madison, WI
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/28/2024 12:00:00 AM

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Research Engineer/Research Physical Scientist
  • Department Of Agriculture
  • Madison, WI
  • Summary NOTE: Read location information in Additional Information section before applying. This is not a remote position...
  • 3/28/2024 12:00:00 AM

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General Engineer
  • Department Of Agriculture
  • Madison, WI
  • Summary This engineer supports the USDA Forest Service, Forest Products Laboratory in Madison, WI. The employee serves a...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) - 12 MONTH ROSTER
  • Department Of The Treasury
  • Madison, WI
  • Duties WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SB/SE) DIVISION? A description of the business units can be found at: h...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER 'AMENDED'
  • Department Of The Treasury
  • Madison, WI
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/27/2024 12:00:00 AM

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Research Coordinator
  • Circuit Clinical
  • Madison, WI
  • Circuit Clinical® is on a mission to transform the way people find, choose, and participate in clinical research. We are...
  • 3/26/2024 12:00:00 AM

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Maintenance Supervisor
  • Saturday Properties
  • Madison, WI
  • Job Description Job Description We’re a growing real estate company on the cutting edge. What sets us apart is our dynam...
  • 3/24/2024 12:00:00 AM

Madison is located in the center of Dane County in south-central Wisconsin, 77 miles (124 km) west of Milwaukee and 122 miles (196 km) northwest of Chicago. The city completely surrounds the smaller Town of Madison, the City of Monona, and the villages of Maple Bluff and Shorewood Hills. Madison shares borders with its largest suburb, Sun Prairie, and three other suburbs, Middleton, McFarland, and Fitchburg. Other suburbs include the city of Verona and the villages of Cottage Grove, DeForest, and Waunakee as well as Mount Horeb, Oregon, Stoughton, and Cross Plains among others. According to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$58,181 to $83,531
Madison, Wisconsin area prices
were up 1.3% from a year ago

Customer Retention Supervisor in Elyria, OH
It is not hard to see the relationship between trust and customer retention.
December 24, 2019
Customer Retention Supervisor in New London, CT
Have you worked as a Customer Retention Supervisor before? Tell the CareerBliss community what you thought about your salary.
February 11, 2020
Customer Retention Supervisor in Carson City, NV
Leads a team of outbound Customer Retention Reps ensures delivery of all customer retention goals, manages hourly, daily, monthly goals, drives efficiencies, and overall performance levels.
January 23, 2020