Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Summary
Leads and supervises the day-to-day operations of the Customer Service in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, participates in the marketing, planning and sale of Border States’ products and services, provides input to sales and marketing on customer needs regarding pricing, products, competition and procedures, resolves customer billing problems, and performs appropriate SAP functions to ensure customer service areas run efficiently and accurately.
Responsibilities
Essential Functions
· Works closely with Border States’ sales and marketing staff to meet and exceed sales and gross profit objectives.
· Obtains orders and provides proactive customer service sales functions including, but not limited to, order entry, expediting, pricing, follow-up and other services, as required.
· Provides customers with timely and accurate follow-up on technical inquiries or other requests.
· Actively participates in the marketing, planning, and sale of Border States’ products and services.
· Participates in and advises management on the implementation of marketing plans and strategies and leads the implementation at the branch level.
· Provides input to sales and marketing personnel on customer needs and concerns regarding pricing, products, competition and procedures.
· Participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures.
· Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
· Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
· Performs the appropriate SAP functions to assure customer service areas runs as efficiently and accurately as possible.
· Develops standard operating procedures, guidelines, or checklists for customer service area to ensure consistent, accurate and repeatable processes.
· Leads change management in customer service area which may include training, formal communications, or other corporate initiatives.
Job Type: Full-time
Pay: From $62,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Clear All
0 Customer Retention Supervisor jobs found in Milwaukee, WI area