Customer Retention Supervisor jobs in Mobile, AL
Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Customer Retention Supervisor jobs
Working Party Aircraft Structure Expert
- 1571 Airbus Americas Customer Services, Inc.
-
Mobile, AL
FULL_TIME
- Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish) Job Description: Airbus Americas Customer Service is looking for a Working Party Aircraft Structure Expert to join our Working Party Resources department based in Mobile, AL. Working Party Structure Expert for the Airbus Working Party perimeter is within the Customer Services and Support function. This position performs “on-aircraft” complex repair and complex modification projects on all AIRBUS fleet worldwide within the Sheet Metal and Structural standard processes for Airlines and Maintenance Repair Organizations (MRO) outside their operating scope of work, technical ability and expertise, including but not limited to incidental and fleet wide repairs. Meet the team: The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Our Field Service teams provide technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of the airline's technical and operational needs. Your working environment: The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe. Your challenges: Perform “on-aircraft” major and complex structural repair projects on all AIRBUS fleet within the sheet metal & structural standard processes for Airlines and MRO through Working Parties such as: Skin panels replacement, Complex sheet metal repair layouts and repairs on seat tracks, floor beams and skin doublers; perform complex repairs requiring substantial disassembly such as wing spar and keel beam repairs fabricate clips, doublers, angles and brackets; corrosion removal and damage evaluation; identify damage limits and repairs; working knowledge of Roto Peen and Cold Working procedures. (70%) Implementation and accomplishment of: (20%) Airworthiness Directive (AD) Service Bulletin (SB) Work Order Technical Definition (WOTD) All Operators Telex (AOT) Airbus Procedure (AP) Repair instruction (RI) Technical adaptation (TA) Technical Disposition (TD) Provide on-site technical assistance (Advisory) for scheduled or unscheduled (AOG) maintenance/repair activities in order to support, guide and assist customers taking advantage of Airbus’s recognized and extensive expertise on all Airbus variants and legacy aircrafts. (10%) Composite skillset: able to perform structural Repairs & Modifications Additional Responsibilities: Support all Airbus programs & the Final Assembly Line activities in Mobile, AL when not on Working Party assignment Contribute to the development of the Working Party activities and the growth of the US Fleet & Engineering organization. Perform other duties as assigned Your boarding pass: FAA Airframe & Powerplant Certificate and/or EASA Part 66 B1 would be a plus. Type training or equivalent experience on the AIRBUS aircraft family. Additional experience on A300/A310 would be a plus. 5 to 10 years minimum experience aviation in a repair environment PART 145 (MRO) under: FAA/EASA/TCCA Regulations. > 15 years of experience in the Aeronautical field. Solid experience in structure repair. Communicate effectively, both verbally and in writing to teams and business partners worldwide. Strong interpersonal skills, ability to work with multidisciplinary teams in various locations. Knowledge of Airbus manuals as available in Airn@vX: AMM, IPC, SRM, TSM… Education: A&P license would be a plus Knowledge, Skills, Demonstrated Capabilities: Requires high level of flexibility and availability due to launch of tasks for undetermined durations and on short notice. Proven high motivation and flexibility skills to work in a highly demanding environment. Works well in a multicultural and multifunctional team environment. Ability to prepare and present issue resolution to internal and external business partners. Autonomous & ability to take initiatives. Must be willing to work in a shift pattern including evenings, week-ends and bank holidays. Must be able to attending On the Job Training Program abroad (Out of the United States) Must possess a valid passport which allows unrestricted travels. Must be able to pass pre-employment, post-accident/incident and random Drug/Alcohol screening (DOT/FAA). Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages): Ability to present and discuss with direct management level and with customers in case of advisory, reporting or escalation. Establish and maintain professional relationships with a diverse international work force. Ability to understand and apply oral and/or written instructions or other information. Ability to read, understand and follow manual instructions to solve complex structural/mechanical/electrical problems. Good knowledge of Microsoft office Fluent English, Spanish would be a plus. Give feedback Technical Systems Proficiency: Good knowledge of Airbus products Travel Required: up to 50 to 60% Domestic and International travel required Be flexible to travel in short notice and for varying, extensive periods. Eligibility: Eligible for employment in the US Equal Opportunity: Airbus is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Airbus is also committed to compliance with all fair employment practices regarding citizenship and immigration status. As a leader in our field, Airbus provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Americas Customer Services, Inc. Employment Type: US - Direct Hire Experience Level: Professional Remote Type: On-site Job Family: Production means/Maintenance ------ Job Posting End Date: 04.26.2024 ------ Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.
- 22 Days Ago
Customer Service Shift Supervisor BFM
- Signature Flight Support Corporation
-
Bayou La Batre, AL
FULL_TIME
- Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
- 26 Days Ago
Customer Service Shift Supervisor BFM
- Signature Flight Support Corporation
-
Eight Mile, AL
FULL_TIME
- Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
- 26 Days Ago
Customer Service Shift Supervisor BFM
- Signature Flight Support Corporation
-
Grand Bay, AL
FULL_TIME
- Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
- 26 Days Ago
Customer Service Shift Supervisor BFM
- Signature Flight Support Corporation
-
Montrose, AL
FULL_TIME
- Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
- 26 Days Ago
Cytotechnologist - $10,000 Recruitment/Retention Bonus
- USA Health Systems
-
Mobile, AL
FULL_TIME
- Overview USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education and research impact the health of pe...
- 2 Days Ago
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0 Customer Retention Supervisor jobs found in Mobile, AL area
Customer Service Representative
- Brooksource
-
Mobile, AL
- Job Title: Automotive Customer Service Representative Job Description: The Automotive Customer Service Representative is...
- 4/22/2024 12:00:00 AM
Appliance Repair / Refrigeration Service Professional
- Mr. Appliance of Mobile
-
Mobile, AL
- Job Description Job Description If you are EPA Certified, have experience and are knowledgeable in refrigeration / seale...
- 4/22/2024 12:00:00 AM
Museum Attendant
- Long's Human Resource Services
-
Mobile, AL
- Job Description Job Description Job Title: Museum Attendant Full Time Pay: $15/hr Responsibilities: •Direct visitor flow...
- 4/21/2024 12:00:00 AM
Customer Service Rep (Mobile, AL)
- IMC Logistics
-
Mobile, AL
- The position is located at IMC Logistic Gulf Region located in Mobile, AL. Primary Purpose: Communicate customer deliver...
- 4/20/2024 12:00:00 AM
Customer Service Account Coordinator
- South Key, Inc
-
Mobile, AL
- Job Description Job Description South Key is hiring for full time Entry Level Sales, Marketing and Customer Service Acco...
- 4/20/2024 12:00:00 AM
Tax Examining Technician (Technical Services Support Technician) (12 Month Roster)
- Department Of The Treasury
-
Mobile, AL
- Duties WHAT IS THE SBSE (Small Business Self Employed)DIVISION? A description of the business units can be found at: htt...
- 4/19/2024 12:00:00 AM
IT Service Project Manager - VTC
- Scalian
-
Mobile, AL
- Who are we? At Scalian, we are a leading multinational engineering consulting firm with 5,500 specialists and over 30 ye...
- 4/18/2024 12:00:00 AM
Help Desk Representative
- J Townsend Personnal, Inc. JTP Temp, Inc.
-
Mobile, AL
- Job Description Job Description EXPERIENCE REQUIRED!!! Experience with printers is necessary. Travel is required 25%-35%...
- 4/18/2024 12:00:00 AM
About Mobile, Alabama
Mobile (/moʊˈbiːl/ moh-BEEL; French pronunciation: [mɔ.bil]) is the county seat of Mobile County, Alabama, United States. The population within the city limits was 195,111 as of the 2010 United States Census, making it the third most populous city in Alabama, the most populous in Mobile County, and the largest municipality on the Gulf Coast between New Orleans, Louisiana, and St. Petersburg, Florida.
Alabama's only saltwater port, Mobile is located on the Mobile River at the head of the Mobile Bay and the north-central Gulf Coast. The Port of Mobile has always played a key role in the economi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$54,857 to $78,758
Mobile, Alabama area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Retention Supervisor do?
Customer Retention Supervisor in Elyria, OH
It is not hard to see the relationship between trust and customer retention.
December 24, 2019
Customer Retention Supervisor in New London, CT
Have you worked as a Customer Retention Supervisor before? Tell the CareerBliss community what you thought about your salary.
February 11, 2020
Customer Retention Supervisor in Carson City, NV
Leads a team of outbound Customer Retention Reps ensures delivery of all customer retention goals, manages hourly, daily, monthly goals, drives efficiencies, and overall performance levels.
January 23, 2020