Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Thank you for your interest in employment with Louisiana Tech University.
The College of Engineering and Science at Louisiana Tech University is seeking a highly qualified individual for a Retention and Student Services Coordinator in the college.
The College offers 14 undergraduate engineering and science programs for approximately 2,700 undergraduate students. See the College website for more information : .
This position will support the Associate Dean of Undergraduate Studies.
Expected position duties and functions include :
Essential qualifications and skills required are a BS degree, excellent customer service skills, ability to work with all types of people and to assume facilitator and leadership roles, ability to multi-task and prioritize activities, ability to communicate professionally, with clarity and brevity (both orally and in writing), flexibility and the ability to complete assigned projects, team player with a positive outlook on making an impact on others’ lives, and competent computer / technical skills.
Louisiana Tech is an Equal Opportunity / Affirmative Action / ADA Employer and places a high priority on the creation of an environment supportive of ethnic minorities, women, veterans, and persons with disabilities.
Posting Close Date : This position will remain open until filled.
Please Note : Applications must be completed by 11 : 59 p.m. on the Job Closing Date to ensure consideration.
Note to Applicant :
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter.
The search committee will use this information during the initial review of application materials.
References will be contacted at the appropriate phase of the recruitment process.
This position may require a criminal background check to be conducted on the candidate(s) selected for hire.
As part of the hiring process, applicants for positions at the Louisiana Tech University may be required to demonstrate the ability to perform job-related tasks.
Last updated : 2024-04-26
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