Customer Retention Supervisor jobs in New York, NY

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Manager, Customer Retention
  • Optimum
  • Bronx, NY FULL_TIME
  • Are you looking to Optimize your life? Start your exciting path to a rewarding career today!


    We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.


    If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!


    We are Optimum!

    Job Summary

    The Manager, BPO Management is directly responsible for developing and leading/overseeing the operations of inbound call campaigns, strategies, procedures and processes for all third-party vendors providing services for Altice USA. This role will ensure that quality, compliance, and cost- effectiveness of work delivered via third party vendors meets Altice USA’s performance and quality expectations.

    Responsibilities

    • Builds collaborative partnerships with assigned vendors and jointly develops strategies to continuously improve deliverable quality and drive cost effectiveness.
    • Manages the relationship and performance of multiple vendors/campaigns simultaneously. Provides guidance and direction to vendors in order to achieve budgeted targets and continuous improvement on KPI and customer experience.
    • Develops and implements strategies that generate incremental sales and revenue as well as customer relationship retention
    • Proven ability to motivate a large virtual force required. Must be able to make effective presentations, have excellent verbal and written communication skills, and be able to interface with all levels of management
    • Works closely with senior leadership in the development of call plans, performance expectations and KPI management.
    • Staffing capacity planning to budget and forecast to ensure meet service level targets.
    • Tracking and implementation of BPO contract compliance and Invoicing activities.
    • All other duties assigned

    Qualifications

    • Bachelor’s degree with focus on sales, marketing, communications or related business experience
    • Strong sales operational expertise with a minimum of 4 years in sales/marketing
    • Minimum 4 years proven success in sales management role required, with at least 3 years managing a large telemarketing/call center environment
    • 4 years in sales in cable/telecommunications industry with strong understanding of competitive landscape
    • Ability to travel more than 50% of the time and successfully lead and inspire a virtual sales and retention force
    • Demonstrated ability to analyze problems, probe facts, identify and question assumptions and find creative and effective solutions to meet business goals without comprising customer satisfaction
    • Enthusiastic leader with skill and experience creating an energetic and high performing sales culture
    • Can build presentations appropriate for executive audiences and present the story behind the data
    • A strong collaborator and influencer in cross functional and interdependent teams
    • Ability to work in a fast paced environment under tight deadliness
    • Challenges the status quo to identify areas for improvement, efficiency and effectiveness

    At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.


    If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.


    All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.


    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.


    Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.


    This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00 - $168,912.00 / year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.


    Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

  • 15 Days Ago

A
Manager, Customer Retention
  • Altice USA
  • Bronx, NY FULL_TIME
  • Are you looking to Optimize your life? Start your exciting path to a rewarding career today!We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic pro...
  • 15 Days Ago

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Customer Retention Specialist
  • Liberty Home Guard
  • Brooklyn, NY FULL_TIME
  • Liberty Home Guard is seeking a retention specialist who has a passion for Customer Service and Sales to join us in helping educate our customers on the value of our service. We welcome candidates wit...
  • 3 Days Ago

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Director of Customer Marketing (Retention, Lifecycle, CRM)
  • jobworX
  • Brooklyn, NY FULL_TIME
  • TO HAVE YOUR APPLICATION PRIORITIZED PLEASE USE THE LINK BELOW: https://portal.jobworx.ai/jobworx/jobs/ePJxBD2WzL We’re seeking a Director of Customer Marketing (Retention, Lifecycle, CRM) to join our...
  • 25 Days Ago

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JM Shift Leader
  • The Customer Center Management
  • Yonkers, NY FULL_TIME
  • Shift Leader – Jersey Mike’s in Northern WestchesterJersey Mike's Subs is growing! Jersey Mike’s Subs, with more than 2,000 locations nationwide, serves authentic fresh sliced/fresh grilled subs on in...
  • 1 Month Ago

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Gym/Spa Services Specialist
  • The Customer Center Management
  • White Plains, NY PART_TIME
  • Gym/Spa Services SpecialistThis is a great opportunity to work with an amazing Health and Wellness team at a unique full-service facility in White Plains, NY. This role is an administrative and hands-...
  • 1 Month Ago

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0 Customer Retention Supervisor jobs found in New York, NY area

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Client Service Associate
  • Mariner Wealth Advisors
  • New York, NY
  • Overview: If you are looking to build your career with a firm that puts the client first, then Mariner is the right firm...
  • 4/18/2024 12:00:00 AM

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Customer Experience Consultant
  • Metroplusjobs
  • New York, NY
  • **Customer Experience Consultant** **Job Ref:** 71875 **Category:** Member Services **Department:** MHP CUSTOMER EXPERIE...
  • 4/17/2024 12:00:00 AM

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Member & Customer Relations Coordinator
  • Longwood University
  • New York, NY
  • . This may cause Handshake to work improperly. To be considered, you must apply directly to AIHA via our careers website...
  • 4/17/2024 12:00:00 AM

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Client Partner
  • Globant
  • New York, NY
  • At Globant, we dream and build Digital Journeys that matter to millions of users. We do that by leveraging engineering, ...
  • 4/16/2024 12:00:00 AM

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Trainer of Trainer of Evidence Based Models
  • Good Shepherd Services
  • Bronx, NY
  • About Us: Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 you...
  • 4/16/2024 12:00:00 AM

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Patient Care Coordinator
  • The Advanced Hearing Center
  • New York, NY
  • Job Description Job Description Job description We are an audiology practice that prides ourselves on our patient care a...
  • 4/16/2024 12:00:00 AM

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Customer Experience Consultant - New York, NY
  • Metroplusjobs
  • New York, NY
  • **Customer Experience Consultant** **Job Ref:** 71875 **Category:** Member Services **Department:** MHP CUSTOMER EXPERIE...
  • 4/15/2024 12:00:00 AM

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Cosmetic Dermatology Patient Coordinator
  • Center Aesthetic & Dermatology
  • New York, NY
  • Job Description Job Description Our practice is looking for an experienced, trained Patient Care Coordinator to support ...
  • 4/14/2024 12:00:00 AM

The City of New York, usually called either New York City (NYC) or simply New York (NY), is the most populous city in the United States. With an estimated 2017 population of 8,622,698 distributed over a land area of about 302.6 square miles (784 km2), New York is also the most densely populated major city in the United States. Located at the southern tip of the state of New York, the city is the center of the New York metropolitan area, the largest metropolitan area in the world by urban landmass and one of the world's most populous megacities, with an estimated 20,320,876 people in its 2017 M...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$69,569 to $99,880
New York, New York area prices
were up 1.6% from a year ago

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